Visitor Experience Assistant - 6 posts

Corehr; Oxford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

38 days of annual leave

Childcare services

Family leave schemes

Discounted travel

Annual increment within grade 2

Job summary

The Ashmolean Museum in Oxford is seeking a Visitor Experience Assistant to deliver a warm, inclusive and world-class visitor experience, engaging with people of all ages and backgrounds and helping them to make the most of their visit.

You will work as part of a dynamic team on a daily rota, welcoming and inspiring visitors, engaging them with the collections and activities, and helping to keep visitors and collections safe.

Qualifications

• Experience delivering excellent customer service in a busy setting.
• Confident team player with strong interpersonal skills.
• Proactive problem-solving approach and attention to detail.
• Passion for museums and cultural venues; health, safety and security awareness.

Responsibilities

• Welcome and engage visitors in a busy, fast-paced environment.
• Engage audiences with the Ashmolean’s collections and activities.
• Support donations, Gift Aid and memberships to aid financial sustainability.
• Assist with safety and security for people and collections; participate in Tuesday training.

Skills

Customer service

Team player

Interpersonal skills

Problem solving

Attention to detail

Museum context

Job description

UK date and time: 20-September-2026 14:57

About the role

As a Visitor Experience Assistant, you will help deliver a warm, inclusive and world-class visitor experience, engaging with people of all ages and backgrounds and helping them to make the most of their visit.

You will work as part of a dynamic team on a daily rota, welcoming and inspiring visitors, engaging them with the collections and activities, and helping to keep visitors and collections safe. You will contribute to the Museum’s financial sustainability by encouraging donations, Gift Aid and membership, raising awareness of the public programme, and providing excellent customer service. You will also work with security teams, support safe evacuation during an emergency, and take part in Tuesday training sessions.

These are permanent, part-time posts. The following posts are available:

• 35 hours per week / 0.9589 FTE (2 posts)
• 28 hours per week / 0.7671 FTE (1 post)
• 21 hours per week / 0.5753 FTE (3 posts)

All patterns include working one weekend day per week. All patterns require working on a Tuesday.

About You

You will have experience of, and a passion for, delivering excellent customer service. You will be a confident team player who thrives in a busy, fast-paced environment, with strong interpersonal skills and a proactive approach to problem solving. You will have excellent attention to detail, a passion for museums and cultural venues, and an awareness of the importance of health, safety and security for people and collections in a public-facing environment.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans
• An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail] .

Curious about joining our team as a Visitor Experience Assistant?

Come along to our Recruitment Drop-In Event!

During the session you will:

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Receive advice on your job application and the supporting evidence form we use