Visitor Experience Assistant (6 posts)

Experience Oxfordshire; Kidlington; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Contributory pension

38 days annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel

Job summary

Experience Oxfordshire is seeking a Visitor Experience Assistant to deliver a warm, inclusive visitor journey, engaging with people of all ages and backgrounds and helping them make the most of their visit.

You will join a dynamic team on a daily rota, work weekends and a Tuesday training day, and assist with donations, Gift Aid and memberships while upholding high standards of customer service, safety and care for the collections.

Qualifications

• Experience delivering excellent customer service.
• Confident team player thriving in a busy, fast-paced environment.
• Strong interpersonal skills and a proactive approach to problem solving.
• Excellent attention to detail with a passion for museums and cultural venues.

Responsibilities

• Welcome and assist visitors, guiding them to engage with the collections and activities.
• Encourage donations, Gift Aid and memberships to support financial sustainability.
• Support health, safety and security for people and collections, and assist in safe evacuation when required.
• Work as part of a dynamic team on a daily rota, including weekends and a Tuesday training day.
• Collaborate with security teams and contribute to high-quality customer service.

Skills

Customer service

Team player

Interpersonal skills

Problem solving

Attention to detail

Job description

About The Role

As a Visitor Experience Assistant, you will help deliver a warm, inclusive and world-class visitor experience, engaging with people of all ages and backgrounds and helping them to make the most of their visit.

You will work as part of a dynamic team on a daily rota, welcoming and inspiring visitors, engaging them with the collections and activities, and helping to keep visitors and collections safe. You will contribute to the Museum’s financial sustainability by encouraging donations, Gift Aid and membership, raising awareness of the public programme, and providing excellent customer service. You will also work with security teams, support safe evacuation during an emergency, and take part in Tuesday training sessions.

These are permanent, part-time posts. The following posts are available:

• 35 hours per week / 0.9589 FTE (2 posts)
• 28 hours per week / 0.7671 FTE (1 post)
• 21 hours per week / 0.5753 FTE (3 posts)

All patterns include one weekend day per week. All patterns require working on a Tuesday.

About You

You will have experience of, and a passion for, delivering excellent customer service. You will be a confident team player who thrives in a busy, fast-paced environment, with strong interpersonal skills and a proactive approach to problem solving. You will have excellent attention to detail, a passion for museums and cultural venues, and an awareness of the importance of health, safety and security for people and collections.

What We Offer

Benefits

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].

The Chair of this recruitment panel will be Sarah Weaver, Visitor Experience Supervisor, who can be contacted with enquiries relating to the role ([e-mail]).

General queries about the recruitment and application process should be directed to the Recruitment team ([e-mail]).

Application Details

Only applications received online by 12.00 midday (BST) on Friday 2nd October 2026 can be considered. All shortlisted candidates must be available to attend an in‑person assessment day on Wednesday 14th October.