Visitor Experience Specialist - Flexible Hours & Events

Royal Air Force Museum; Shifnal; On-site; GBP 14,000 - 19,000; Part time

Job summary

Royal Air Force Museum is seeking a part-time Visitor Experience Assistant to join our Midlands team. The role focuses on delivering excellent visitor service, welcoming guests and supporting events, admissions, and day-to-day operations.

Ideal candidates will have strong communication skills, be flexible, and capable of adapting to a changing environment. The position involves weekend work, with hours aligned to museum requirements.

Qualifications

• Experience in visitor-facing roles.
• Confident communicator with strong people skills.
• Willingness to work weekends, bank holidays, and occasional evenings/overnights.

Responsibilities

• Ensure high visitor standards and create a welcoming atmosphere.
• Engage with visitors and address queries with problem-solving.
• Support admissions, events, and general museum operations.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Royal Air Force Museum is seeking a part-time Visitor Experience Assistant to join our Midlands team. The role focuses on delivering excellent visitor service, welcoming guests and supporting events, admissions, and day-to-day operations.

Ideal candidates will have strong communication skills, be flexible, and capable of adapting to a changing environment. The position involves weekend work, with hours aligned to museum requirements.