Muse iv (Sales Associate) - ks UK Covent Garden (7.5-14 Hours)

KATE SPADE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury fashion retailer in Greater London is seeking a Muse to achieve sales goals and enhance customer service. You will act as a brand ambassador, ensuring customers have exceptional experiences while representing the brand. Candidates should have good proficiency in English and experience in retail service, preferably in a luxury environment. You will also contribute to a vibrant team culture, urging team members to exceed performance standards.

Qualifications

• Essential: Previous experience in a retail service environment.
• Essential: Very good English proficiency.
• Desirable: Background in luxury retail.

Responsibilities

• Achieve personal sales and productivity goals.
• Deliver service that meets or exceeds customer expectations.
• Act as a brand ambassador and ensure customer needs are met.

Skills

Very good English proficiency

Retail customer service

Luxury retail experience

Job description

Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade New York. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

The Muse contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

PROFILE

• Understand how individual productivity impacts the store;
• Behave like a brand ambassador;
• Model sales behaviours taught in company sales training programs;
• Maintain high energy on the sales floor;
• Consistently achieve sales goals;
• Able to work with multiple customers simultaneously;
• Consistently anticipate and meet customers' needs;
• Service all customers according to the Kate Spade Approach standards;
• Participate as a team member and encourage team to meet and exceed performance standards;
• Champion company initiatives and supports management decisions;
• Demonstrate professional ethics.

Further requirements

• Very good English proficiency (essential);
• Previous experience in a retail service environment (essential);
• Background in working in luxury retail (desirable);
• The ability to communicate effectively with customers and staff and manoeuvre the sales floor.

Req ID: 43346