Multiskilled Delivery & Office Support (30h/week)

Apetito-Wiltshire-Farm-Foods; Swindon; In loco; GBP 21.000 - 25.000; Part-time

Vantaggi offerti da questo lavoro

Living Wage employer

33 days holiday per year

Pension scheme - employer matched

Discretionary annual bonus

Descrizione del lavoro

Wiltshire Farm Foods, part of the apetito group, is recruiting for a multi-skilled, part-time role based in Swindon. You will deliver frozen meals, pick and pack orders in a coldstore, and provide friendly customer service by phone and online to elderly and vulnerable customers.

The 30-hour per week schedule spans 5 days in 6, with bank holidays, and includes a mix of driving, warehouse, and office tasks. A valid UK license and good communication are essential.

Competenze

• Experience in a customer service role (face-to-face or telephone).
• Full UK manual driving licence, held for at least 2 years.
• Computer literate, including phone apps and PC systems.
• Confident telephone manner, with clear, adaptable communication.
• Accuracy and attention to detail; numerate and good written English.
• Reliable with evidence of good attendance and timekeeping.
• Able to work to deadlines, manage time, and use your own initiative.
• Friendly, approachable, empathetic, and patient; genuinely caring.

Mansioni

• Rotating schedule across office, coldstore, and delivery; occasional overtime may be required.
• Deliver frozen meals to customers safely, courteously, and on time on multi-drop routes.
• Use our delivery app to update ETAs, proof of delivery, and customer notes.
• Handle discrepancies, delays, or delivery issues—contact the office promptly and resolve with empathy.
• Maintain customer confidentiality and dignity at all times.
• Carry out local marketing activities to attract new customers.

Conoscenze

Customer service

Driving license

Computer literacy

Telephone communication

Attention to detail

Teamwork

Formazione

GCSE Maths & English or equivalent

Strumenti

Delivery app

PC systems

Descrizione del lavoro

Wiltshire Farm Foods, part of the apetito group, is recruiting for a multi-skilled, part-time role based in Swindon. You will deliver frozen meals, pick and pack orders in a coldstore, and provide friendly customer service by phone and online to elderly and vulnerable customers.

The 30-hour per week schedule spans 5 days in 6, with bank holidays, and includes a mix of driving, warehouse, and office tasks. A valid UK license and good communication are essential.