Multisite Reception & Admin Coordinator (Evenings/Weekly)

Ministry of Justice; North East; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Ministry of Justice is seeking an administrative receptionist within the Probation Service Directorate. This office-based role involves welcoming visitors, handling calls, and delivering a range of clerical support across the Durham and Darlington area as required.

Core hours include unsocial hours and occasional late-night reporting, with duties across multiple offices to support Probation Practitioners and maintain efficient operations. Training will be provided for coverage periods.

Responsibilities

• Be first point of contact for Probation Service and greet people professionally face to face and via phone/email.
• Log arrivals and departures, issue visitor passes and security fobs as necessary.
• Use tact and diplomacy to diffuse volatile situations and escalate when needed.
• Answer enquiries at reception about the Probation Service and local support services.
• Coordinate logistics for the building including mail, PPE, stationery, and room bookings.
• Manage petty cash, travel warrants, and transport between Probation properties.
• Support health, safety and security tasks, including fire alarm/panic alarm checks and acting as Fire Warden/First Aider when required.
• Log faults and incidents, escalate issues, and support contractor access and building security.
• Provide confidential admin support for case administration and maintain filing systems and databases.

Job description

The Ministry of Justice is seeking an administrative receptionist within the Probation Service Directorate. This office-based role involves welcoming visitors, handling calls, and delivering a range of clerical support across the Durham and Darlington area as required.

Core hours include unsocial hours and occasional late-night reporting, with duties across multiple offices to support Probation Practitioners and maintain efficient operations. Training will be provided for coverage periods.