Multilingual Service Desk Analyst - Romanian/Dutch/Polish

IntecSelect; Alwalton; On-site; GBP 16,000 - 23,000; Full time

Job summary

IntecSelect is seeking a Multilingual Customer Service Analyst (Polish/Dutch/Romanian) to join the team onsite in Peterborough. The role focuses on first-line support, handling inquiries in both native language and English, and ensuring timely resolution within SLA targets.

As part of a growing global technology services desk, you’ll log and triage requests, perform basic troubleshooting, and escalate complex issues with precise handover notes.

Qualifications

• Fluent in Polish, Dutch or Romanian.
• Calm, clear communicator who works well to targets.
• Proactive and looking to break into the IT world.

Responsibilities

• First point of contact for customers by phone, email, chat and portal, in your native language and English.
• Log, categorise and prioritise incidents and service requests in the ticketing system.
• Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting.
• Escalate complex issues to second line with clear, accurate handover notes.
• Keep customers updated and own tickets through to closure.
• Meet SLA, response and resolution targets.
• Spot recurring issues and feed them into problem management and knowledge articles.

Skills

Polish

Dutch

Romanian

Job description

IntecSelect is seeking a Multilingual Customer Service Analyst (Polish/Dutch/Romanian) to join the team onsite in Peterborough. The role focuses on first-line support, handling inquiries in both native language and English, and ensuring timely resolution within SLA targets.

As part of a growing global technology services desk, you’ll log and triage requests, perform basic troubleshooting, and escalate complex issues with precise handover notes.