IT Helpdesk Advisor - Romanian Speaker

Interaction Recruitment PLC; Peterborough; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Full training and ongoing support

Career progression opportunities

Weekly pay

Overtime paid at time and a half

Job summary

Interaction Recruitment PLC is partnering with a specialist IT company in Peterborough to recruit a Romanian Speaking Service Desk Adviser. The role involves first-line IT support for Romanian-speaking customers, with full training provided, and a temporary to permanent contract.

You will work 37.5 hours per week between 7am and 7pm, with a competitive hourly rate and weekly pay. Ideal candidates will be fluent in Romanian and English, have strong communication skills, and enjoy a fast-paced

Qualifications

• Fluency in Romanian and English is required.
• Excellent communication and customer service skills are essential.
• Comfortable using a computer and handling emails and calls.

Responsibilities

• Provide first-line IT support via phone and email to Romanian-speaking customers.
• Log and update support tickets accurately.
• Offer basic troubleshooting and resolve common issues.
• Escalate complex problems to the appropriate team and maintain clear records.

Skills

Romanian language

English language

Customer service

IT literacy

Job description

Romanian Speaking Service Desk Adviser

Interaction Recruitment is proud to be working in partnership with a specialist IT company based in Peterborough, who are looking for a Romanian Speaking Service Desk Adviser to join their team.

This is a fantastic opportunity for someone with excellent communication and customer service skills who is fluent in Romanian and English. Full training will be provided, so previous IT support experience is not essential!

Job Details

• Job Title: Romanian Speaking Service Desk Adviser

• Location: Peterborough

• Pay Rate: £14.22 per hour

• Hours: 37.5 hours per week, working between 7am and 7pm

• Shifts: Flexible shift rotation, including occasional weekends

• Contract: Temporary to permanent

• Start Date: Immediate start available

What We Offer

• Competitive hourly pay of £14.22

• Overtime paid at time and a half

• Full training and ongoing support

• Opportunities for career progression

• Weekly pay

• Temp of the Month awards, including shopping vouchers

The Role

As a Romanian Speaking Service Desk Adviser, you will provide first-line IT support to external customers, assisting them with queries by telephone and email.

Your responsibilities will include:

• Supporting Romanian-speaking customers with IT-related queries.

• Logging and updating support tickets accurately.

• Providing basic troubleshooting and resolving common issues.

• Escalating more complex technical problems to the relevant team.

• Maintaining clear and accurate records of customer interactions.

• Working collaboratively with colleagues to deliver excellent customer service.

What We’re Looking For

• Fluency in Romanian, both written and spoken.

• Good written and spoken English.

• Excellent communication and customer service skills.

• A professional, organised and reliable approach.

• Confidence using a computer and handling telephone and email enquiries.

• The ability to work in a fast-paced, team-focused environment.

• An interest in technology and a willingness to learn.

Previous experience in a call centre, customer service or technical support role would be beneficial, but IT support experience is not essential, as training will be provided.