Polish-Speaking IT Helpdesk Advisor

Interaction Recruitment PLC; Peterborough; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Full training and ongoing support

Career progression within IT team

Temp of the Month reward vouchers

Job summary

Interaction Recruitment PLC is partnering with a specialist IT company to expand its support team in Peterborough. The Polish Speaking Service Desk Adviser role offers full training, 37.5 hours per week, and a temporary-to-permanent contract.

You will provide first-line IT support to external customers, primarily Polish-speaking, via phone and email, with opportunities for growth in a fast-paced service desk.

Qualifications

• Fluent in Polish, both written and spoken.
• Strong English communication skills.
• Experience in call centre or customer service is beneficial.
• Full training provided to develop IT support career.

Responsibilities

• Providing first-line IT support to external customers via telephone and email.
• Supporting Polish-speaking customers professionally and effectively.
• Logging, tracking and accurately updating support tickets.
• Troubleshooting basic hardware, software and network-related issues.
• Escalating more complex technical issues where required.
• Guiding customers through step-by-step technical solutions.
• Maintaining accurate support documentation and knowledge base records.
• Working collaboratively with colleagues within the service desk.
• Supporting continuous improvement across the service desk.
• Providing a consistently high level of customer service and building positive client relationships.

Skills

Polish-speaking

First-line IT support

Customer service

Communication skills

Job description

Interaction Recruitment PLC is partnering with a specialist IT company to expand its support team in Peterborough. The Polish Speaking Service Desk Adviser role offers full training, 37.5 hours per week, and a temporary-to-permanent contract.

You will provide first-line IT support to external customers, primarily Polish-speaking, via phone and email, with opportunities for growth in a fast-paced service desk.