Dutch IT Helpdesk Specialist: Early-Career

Interaction Recruitment

Peterborough

On-site

GBP 18,000 - 22,000

Full time

7 days ago

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Benefits offered by this job

Weekly pay

Overtime paid 1.5x

Full training

Job summary

Interaction Recruitment are proud to be partnered with a specialist IT company in Peterborough, seeking Dutch-speaking Service Desk Advisers to provide first-line IT support. You will handle telephone and email inquiries for external customers, log and track tickets, and assist in resolving basic tech issues with a strong emphasis on quality customer service.

The role offers full training, progression opportunities, and a supportive IT team environment.

Qualifications

Fluent in Dutch (written and spoken).
Strong English communication skills.
Excellent customer service and communication skills.
Organised, reliable and methodical in approach.
Experience in call centre, customer service or technical support is beneficial.
IT support experience is advantageous but not essential.

Responsibilities

Provide first-line IT support to external customers via telephone and email.
Log, track and update support tickets accurately.
Troubleshoot basic hardware, software and network issues.
Escalate more complex issues when required.
Guide customers through step-by-step technical solutions.
Maintain accurate support documentation and knowledge base records.
Collaborate with service desk colleagues and contribute to continuous improvement.
Deliver consistently high levels of customer service and build positive client relationships.