Polish-Speaking Service Desk Analyst – Customer Support

Creo Recruitment Ltd; Peterborough; Presencial; GBP 18.000 - 26.000; Tempo integral

Resumo da vaga

Creo Recruitment Ltd is seeking a Polish-speaking Service Desk Analyst in Peterborough to deliver exceptional customer service. You will handle customer inquiries with a professional approach, ensuring clear communication and timely issue resolution.

The role requires strong telephone and written communication, with the ability to work toward targets in a fast-paced environment. On-site work in Peterborough and a customer-focused mindset are essential.

Qualificações

• Confident telephone manner.
• Excellent written and verbal communication skills.
• Ability to work towards targets.
• Ability to work both independently and as part of a team.

Responsabilidades

• Present a professional image of the company to deliver positive customer experience throughout the customer journey.
• Be clear and transparent in all communication with customers to ensure they understand the current situation and business principles.
• Adhere to all policies and procedures to deliver compliant customer outcomes.
• Strive to improve the customer experience by challenging processes and recommending changes.
• Manage vulnerable customer incidents to provide appropriate support.
• Identify and accurately record complaints and achieve first-time resolution.
• Identify and report incidents of breaches of operational processes and policies.
• Use tools to initiate and maintain contact with customers for appropriate outcomes.
• Effectively communicate with customers to identify issues and provide appropriate outcomes.
• Use questioning techniques to understand circumstances and manage incidents to exit timely.

Conhecimentos

Confident telephone manner

Written and verbal communication

Target-driven

Teamwork and independent work

Descrição da vaga

Creo Recruitment Ltd is seeking a Polish-speaking Service Desk Analyst in Peterborough to deliver exceptional customer service. You will handle customer inquiries with a professional approach, ensuring clear communication and timely issue resolution.

The role requires strong telephone and written communication, with the ability to work toward targets in a fast-paced environment. On-site work in Peterborough and a customer-focused mindset are essential.