Polish-Speaking IT Helpdesk Advisor | First-Line Support

Interaction Recruitment PLC; Cambridgeshire and Peterborough; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Weekly pay

Career progression within IT team

Temp to Permanent

Job summary

Interaction Recruitment PLC are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Polish Speaking Service Desk Advisers to provide first-line IT support to external clients.

This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.

Qualifications

• Fluent in Polish (written and spoken).
• Strong English communication skills.
• Excellent customer service and communication abilities.
• Organised, reliable and methodical approach.

Responsibilities

• Providing first-line IT support to external customers via telephone and email.
• Supporting Polish-speaking customers professionally and effectively.
• Logging, tracking and updating support tickets.
• Troubleshooting basic hardware, software and network issues.
• Escalating more complex technical issues when required.
• Guiding customers through step-by-step technical solutions.
• Maintaining accurate support documentation and knowledge base records.
• Collaborating with service desk colleagues and contributing to continuous improvement.

Skills

Polish language

English communication

Customer service

IT support

Job description

Interaction Recruitment PLC are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Polish Speaking Service Desk Advisers to provide first-line IT support to external clients.

This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.