Multilingual Fintech Customer Success Expert (Hybrid)

Sitel; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer experience provider is seeking multilingual Customer Success Experts in Kingston upon Thames. Candidates fluent in English and a second language (Italian, Spanish, French, or German) are encouraged to apply. The role offers up to £30,000 per year, a full-time contract, and numerous benefits. Key responsibilities include supporting customers with accounting software and delivering high-quality customer experiences. If you are passionate about customer service and looking for career growth, we want to hear from you.

Benefits

Salary advance scheme

Employee rewards platform

Hybrid working opportunities

Qualifications

• Fluent in English and another language (Italian, Spanish, French, or German).
• Customer service experience preferred, especially in using accounting software.
• Ability to deliver outstanding customer experiences.

Responsibilities

• Provide software and sales support to users of accounting software.
• Deliver an outstanding customer experience and assist users optimally.
• Identify customer needs and resolve issues effectively.

Skills

Customer Obsessed

Growth-Oriented

Excellent Communicator

Active Listener

Problem Solver

Adaptability

Team Player

Job description

A leading customer experience provider is seeking multilingual Customer Success Experts in Kingston upon Thames. Candidates fluent in English and a second language (Italian, Spanish, French, or German) are encouraged to apply. The role offers up to £30,000 per year, a full-time contract, and numerous benefits. Key responsibilities include supporting customers with accounting software and delivering high-quality customer experiences. If you are passionate about customer service and looking for career growth, we want to hear from you.