Customer Service Advisor - Blackpool

greenbean.vincere.io; Lancashire; On-site; GBP 15,000 - 22,000; Full time

Job summary

Greenbean.vincere.io is seeking an experienced Customer Service Advisor for an office-based role in Blackpool. This temporary full-time position offers a structured environment with a focus on delivering excellent customer service and efficient support to customers.

You will handle inbound enquiries, update records across multiple systems, and work with teammates to meet service standards. Training is provided and weekend work may be required.

Qualifications

• Minimum 1 year of contact centre experience.
• Excellent communication and listening skills.
• Strong computer literacy and ability to navigate multiple systems.
• Professional, positive, and customer-focused approach.
• Ability to remain calm and organized in a fast-paced environment.
• Flexible with changing business priorities.
• Ability to work both independently and as part of a team.

Responsibilities

• Be the first point of contact for customers and provide professional support.
• Handle inbound enquiries and assist with a range of requests.
• Aim to resolve queries at the first point of contact.
• Update customer records accurately across systems.
• Collaborate with colleagues to meet individual and team targets.
• Identify trends and feedback to support service improvements.
• Complete all mandatory training and comply with policies.

Skills

Contact centre experience

Excellent communication

Problem solving

Teamwork

Adaptability

Tools

CRM software

Job description

Customer Service Advisor

Location: Blackpool (Office-Based)

Contract: Temporary, Full-Time

Pay: £13.45 per hour

Join Our Team

We're looking for experienced Customer Service Advisors to join our busy contact centre in Blackpool on a temporary basis.

If you have a passion for delivering excellent customer service, enjoy working in a fast-paced environment, and have previous contact centre experience, we'd love to hear from you.

This is a great opportunity to join a supportive team where you'll be helping customers with a wide range of enquiries while delivering an outstanding customer experience.

What You'll Be Doing

As a Customer Service Advisor, you'll be the first point of contact for customers, providing professional, friendly, and efficient support.

Your responsibilities will include:

• Handling inbound customer enquiries and supporting customers with a range of requests.
• Resolving customer queries at the first point of contact wherever possible.
• Delivering an excellent customer experience while meeting quality and service standards.
• Accurately updating customer records across multiple systems.
• Working collaboratively with colleagues to achieve individual and team objectives.
• Identifying customer trends and feedback to support continuous service improvement.
• Completing all mandatory training and adhering to company policies and regulatory requirements.

What We're Looking For

To be successful in this role, you'll have:

• A minimum of 1 year's contact centre experience in a customer service environment.
• Excellent communication and listening skills.
• Strong computer literacy and the ability to navigate multiple systems.
• A professional, positive, and customer-focused approach.
• The ability to remain calm and organised in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A flexible approach to work and changing business priorities.
• The ability to work effectively both independently and as part of a team.

Working Hours

This is an office-based role in Blackpool.

Our operating hours are:

• Monday to Friday: 8:00am – 8:00pm
• Weekends: 8:00am – 6:00pm

You’ll work a flexible shift pattern across these operating hours, agreed with your Line Manager and Resource Planning team. Weekend working is a required part of the role.

What You'll Receive

• £13.45 per hour
• Full training and ongoing operational support.
• A welcoming and collaborative team environment.
• The opportunity to gain valuable experience within a busy customer service operation.

If you're an experienced contact centre professional looking for your next temporary opportunity, we'd love to hear from you.