Part-Time Council Customer Services Advisor

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 27,000 - 29,000; Part time

Job summary

Dudley Metropolitan Borough Council is seeking Customer Services Advisors to deliver contact centre services and guidance on council services. The role covers multiple locations around the Dudley Borough with core hours 08:30–17:15, 22.5 hours weekly across Wednesday, Thursday and Friday.

You will handle customer interactions by phone, in person or digitally, determine eligibility, collect payments, and raise service requests while working in a pressurised, targets-driven environment and using

Qualifications

• Interviews with customers by telephone, in person or electronic means.
• Strong numerical and communication skills are required.
• Ability to learn and switch between tasks as policies update.

Responsibilities

• Interview customers by telephone, in person or electronically.
• Determine eligibility and needs and provide solutions.
• Take payments and raise service requests.
• Research and resolve issues across multiple systems.

Skills

Customer service

Numerical ability

Communication skills

Attention to detail

Tools

Computer systems

Job description

Dudley Metropolitan Borough Council is seeking Customer Services Advisors to deliver contact centre services and guidance on council services. The role covers multiple locations around the Dudley Borough with core hours 08:30–17:15, 22.5 hours weekly across Wednesday, Thursday and Friday.

You will handle customer interactions by phone, in person or digitally, determine eligibility, collect payments, and raise service requests while working in a pressurised, targets-driven environment and using