Part-Time Multichannel Customer Service Advisor

Midlothian Council; Dalkeith; On-site; GBP 19,000 - 23,000; Full time

Job summary

Midlothian Council is seeking a Customer Service Advisor to join the Fairfield House team. You will be the first point of contact for residents, handling inquiries across a range of council services with empathy, accuracy and professionalism.

The role requires experience delivering multi-channel customer service (telephone, email, social media and face-to-face) and the ability to manage complex enquiries within a fast paced environment. 25 hours per week, permanent contract.

Qualifications

• Must have multi-channel customer service experience across telephone, email, social media and in-person interactions.
• High standard of accuracy and communication skills; able to handle complex enquiries.

Responsibilities

• Handle resident enquiries across multiple council services in a fast-paced environment.
• Deliver high-quality customer service with empathy and professionalism.
• Support residents and colleagues by providing accurate information and guidance across channels.

Skills

Multichannel support

Empathy

Communication skills

Telephone & email handling

Education

3 standard grade passes incl English & Maths

SVQ or equivalent customer service experience

CSP qualification or equivalent (desirable)

Job description

Midlothian Council is seeking a Customer Service Advisor to join the Fairfield House team. You will be the first point of contact for residents, handling inquiries across a range of council services with empathy, accuracy and professionalism.

The role requires experience delivering multi-channel customer service (telephone, email, social media and face-to-face) and the ability to manage complex enquiries within a fast paced environment. 25 hours per week, permanent contract.