Multi Skilled Reception Team Member - Nightshift

AccorHotel; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy training

Wellbeing support

Opportunities across 5000 hotels

Diversity & Inclusion initiatives

Job summary

Ibis Glasgow is seeking a Multi Skilled Team Member for the nightshift to join our Front Office and Food & Beverage teams. This full-time role covers the night period and involves delivering outstanding guest service in a dynamic hotel environment.

You will support check-in/out, assist with breakfast service, and collaborate across departments to ensure seamless guest experiences. English fluency is essential, and training will be provided to cover all front-of-house functions.

Qualifications

• Must be fluent in English.

Responsibilities

• Thrive in a fast-paced environment and multitask across Front Office, Food & Beverage and Reservations.
• Be flexible and proactive, supporting guests from check-in to check-out and beyond.
• Provide support across Breakfast, Bar and Night operations as required.
• Assist Reservations and Back Office teams when needed.
• Deliver exceptional guest experiences and maintain high service standards.
• Grow your hospitality skills and contribute to a positive team culture.

Skills

Warm customer service

Multitasking

Cross-department support

Cleanliness standards

Team collaboration

Problem solving

Job description

Multi Skilled Reception Team Member - Nightshift

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time
• Compensation: up to GBP 13.25 - hourly

Job Title: Multi Skilled Team Member - Nightshift

Hours: Full Time - 169 hours per month

Shift Pattern: 22:50pm - 07:10am (Monthly Rota)

Hourly Rate: £13.25

Our mission at Ibis Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

One more thing

By working at the Ibis Glasgowyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

This is a multi-skilled role, combining Front Office and Food & Beverage responsibilities to meet the changing needs of the business.

As our next Multi-Skilled Team Member, you will:

• Thrive in a fast-paced environment, with the ability to multitask effectively and maintain a positive, can-do attitude.
• Be flexible and proactive, ready to support guests throughout their entire stay, from check-in to check-out and everything in between.
• Provide support across various Food & Beverage areas, including Breakfast, Bar, and Night operations.
• Assist the Reservations and Back Office Teams when required, adapting to the needs of the business.
• Take pride in delivering an exceptional guest experience and consistently maintaining high service standards.
• Be passionate about hospitality and committed to continuously improving the quality of the hotel's services.

Key Skills

• Warm, personable customer service with a strong commitment to delivering an exceptional guest experience
• Ability to multitask effectively in fast-paced, high-volume hotel environments
• Flexible and adaptable, with experience supporting multiple departments including Front Office, Food & Beverage, and Reservations
• Consistently maintaining high standards of cleanliness across public areas and workspaces
• Collaborative and team-focused, with a proactive, hands-on approach
• Strong problem-solving skills with a focus on delivering efficient, reliable, and high-quality service

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our hotel offers 141rooms, and food & beverage facilities

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.