Multi skilled team member - Full time

Acco; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discounted hotel rates worldwide

Accor Academy

Job summary

Accor in Edinburgh Park is seeking a Multi Skilled Team Member to welcome guests, manage the reception desk, and support both front-of-house and F&B tasks. You will contribute to a warm guest experience, handle check-in/out, and promote loyalty programmes in a busy hotel environment.

Fluent English is required, and eligibility to work in the UK is essential. The role offers training and development within the Accor network and opportunities across 5000 hotels worldwide.

Qualifications

• Self-starter with ability to work independently.
• Strong customer service focus and attitude.
• Experience or ability to process nightly audits of front desk transactions.

Responsibilities

• Be responsible for the reception desk and check-in/out processes.
• Provide a friendly, personalised welcome and assist guests throughout their stay.
• Promote Accor’s ALL loyalty programme and uphold brand image.
• Assist in bar and restaurant service, including taking orders and serving food.
• Ensure tables are prepared, cleaned, and maintained to hygiene standards.
• Flexibly assist in reception and F&B tasks based on occupancy.

Skills

Self-starter

Customer service

Night audit

Problem solving

Fast learner

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

A job, a career or a calling - whatever brings you here, we have something for you!

As our nextMulti Skilled Team Member, you…

Are extending a warm welcome to our guests , putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day
• Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
• Offer an attentive and personalised service
• Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
• Assist in setting up, breaking down, and maintaining dining areas for events.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
• Cooking and supporting buffet setups and ensure the area is replenished as necessary.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

One more thing…

By working at IBIS Budget Edinburgh Park you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Work Experience

What we are looking for:

• A self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on

As part of our team you can have:

• Salary - £ 13.45/ hour.
• Free night stays in our UK hotels
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data:

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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