Multi-Site IT Technician | Helpdesk & Networks

Newcastle and Stafford Colleges Group; Stafford; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave

Gym membership (subsidised)

Health-related benefits (subsidised)

Training and development opportunities

Free parking

On-site restaurant and complimentary茶/

Job summary

Newcastle and Stafford Colleges Group (NSCG) is seeking an IT Technician to join its proactive IT Services team. The successful candidate will deliver ICT support across five NSCG sites, ensuring hardware and software run smoothly and that telephony and CCTV systems are maintained to the College’s standards.

You will need strong communication and customer service skills, be able to visit multiple sites, and work occasional evenings or weekends for events or exams.

Qualifications

• Excellent communication and customer service skills.
• Working knowledge of modern computer software and hardware.
• Understanding of Windows Server OS.
• Willingness to perform physical repairs to IT hardware such as printers, laptops and workstations.

Responsibilities

• Provide telephone and electronic helpdesk IT Support to staff and students.
• Assist with day-to-day operation and maintenance of College networks (Windows and Mac).
• Undertake physical repairs to laptops and desktops.
• Software rebuild, audit and distribution of IT equipment to end users.
• Assist in testing of new software packages and service packs for compatibility and stability.
• Maintain Mitel VOIP telephony systems and report deviations from the norm.
• Configure and maintain CCTV systems across the group.
• Install and configure new equipment including cabling and peripheral works.
• Work evenings and weekends to cover events such as open evenings and IT exams when required.

Skills

Excellent communication

Customer service focus

Windows & Mac OS knowledge

Hardware repairs

Tools

Mitel VOIP

CCTV systems

Windows Server OS

Job description

Newcastle and Stafford Colleges Group (NSCG) is seeking an IT Technician to join its proactive IT Services team. The successful candidate will deliver ICT support across five NSCG sites, ensuring hardware and software run smoothly and that telephony and CCTV systems are maintained to the College’s standards.

You will need strong communication and customer service skills, be able to visit multiple sites, and work occasional evenings or weekends for events or exams.