Multi-Site IT Technician (Windows/Mac) – Helpdesk

Newcastle and Stafford Colleges Group; Newcastle-under-Lyme; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave

Subsidised Gym Membership

Health-related benefits including a 4-

Training and Development Opportunities

Free Parking

On site restaurant

Job summary

Newcastle and Stafford Colleges Group (NSCG) is seeking an IT Technician to deliver ICT support across five sites. The role focuses on maintaining hardware/software systems and ensuring IT and telephony equipment meet NSCG requirements.

The successful candidate will have strong communication skills, a customer service focus, and hands-on experience with Windows Server environments, hardware repairs, and CCTV/telephony systems. Access to transport for site visits is required.

Qualifications

• Excellent communication and customer service focus.
• Working knowledge of modern computer software and hardware.
• Understanding of the Windows Server operating system.
• Confident in performing physical repairs to IT hardware such as printers, laptops and workstations.

Responsibilities

• Provide telephone and email IT support to staff and students.
• Maintain and operate the College’s computer networks (Windows and Apple macOS).
• Carry out physical repairs to laptops and desktop PCs.
• Perform software rebuilds, audits, and distribute IT equipment to end users.
• Test new software and service packs for compatibility and stability before deployment.
• Maintain Mitel VOIP telephony systems and report deviations from the norm.
• Configure and maintain CCTV systems across sites.
• Install and configure new equipment including cabling and peripherals.
• Work evenings/weekends for events such as open evenings and IT exams when required.

Skills

Communication skills

Customer service

Windows Server

Tools

Mitel VOIP

Job description

Newcastle and Stafford Colleges Group (NSCG) is seeking an IT Technician to deliver ICT support across five sites. The role focuses on maintaining hardware/software systems and ensuring IT and telephony equipment meet NSCG requirements.

The successful candidate will have strong communication skills, a customer service focus, and hands-on experience with Windows Server environments, hardware repairs, and CCTV/telephony systems. Access to transport for site visits is required.