IT Helpdesk Technician — Hands-on, Multi-Site IT Support

Unicrimp Limited; Tamworth; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Life Assurance

Pension Scheme

Health Cashback Plan

5 extra days annual leave

Job summary

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across a fast-paced multi-site business environment. This is a permanent full-time, on-site role based at our Tamworth head office.

You will act as the first point of contact for IT support, handling 1st/2nd line queries and supporting Microsoft 365 apps, Windows 11, and end-user devices. You will build devices, manage AD/Entra IDs, assist with Intune, and contribute to the IT knowledge base.

Qualifications

• Experience supporting Microsoft 365, Windows 10/11 and IT ticketing systems.
• Basic understanding of Active Directory and Entra ID.
• Excellent diagnostic, problem-solving, and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for IT support across the business.
• Provide 1st and 2nd line support via phone, email, remote support, and in person.
• Take ownership of incidents and requests through to resolution, escalating where required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Support Windows 11 desktop and laptop environments.
• Build, configure, and deploy end user devices and peripherals.
• Support user account administration within Active Directory and Entra ID.
• Assist with Intune device enrolment, compliance, and deployment support.
• Troubleshoot hardware, software, printing, connectivity, and access issues.
• Support warehouse operational devices including scanners, printers, and label devices.
• Maintain accurate documentation and update the IT knowledge base where required.
• Ensure all work is logged and updated within the IT ticketing system.
• Support endpoint security standards including MFA, device compliance, and antivirus controls.
• Assist with software installations, patching, and system updates.
• Support office moves, desk setups, and hardware deployments across sites.
• Travel across group sites where required, sometimes at short notice.
• Support the wider IT team during peak periods and major incidents.
• Participate in out-of-hours support rotation where required.
• Maintain a professional, organized, and customer focused approach at all time

Skills

Tech passion

Diagnostics

Problem solving

Communication

MS 365 experience

Windows 10/11

Active Directory/Entra ID

Endpoint security basics

Team player

Tools

Intune

Job description

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across a fast-paced multi-site business environment. This is a permanent full-time, on-site role based at our Tamworth head office.

You will act as the first point of contact for IT support, handling 1st/2nd line queries and supporting Microsoft 365 apps, Windows 11, and end-user devices. You will build devices, manage AD/Entra IDs, assist with Intune, and contribute to the IT knowledge base.