IT Technician

Newcastle and Stafford Colleges Group; Stafford; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave

Gym membership (subsidised)

Health-related benefits (subsidised)

Training and development opportunities

Free parking

On-site restaurant and complimentary茶/

Job summary

Newcastle and Stafford Colleges Group (NSCG) is seeking an IT Technician to join its proactive IT Services team. The successful candidate will deliver ICT support across five NSCG sites, ensuring hardware and software run smoothly and that telephony and CCTV systems are maintained to the College’s standards.

You will need strong communication and customer service skills, be able to visit multiple sites, and work occasional evenings or weekends for events or exams.

Qualifications

• Excellent communication and customer service skills.
• Working knowledge of modern computer software and hardware.
• Understanding of Windows Server OS.
• Willingness to perform physical repairs to IT hardware such as printers, laptops and workstations.

Responsibilities

• Provide telephone and electronic helpdesk IT Support to staff and students.
• Assist with day-to-day operation and maintenance of College networks (Windows and Mac).
• Undertake physical repairs to laptops and desktops.
• Software rebuild, audit and distribution of IT equipment to end users.
• Assist in testing of new software packages and service packs for compatibility and stability.
• Maintain Mitel VOIP telephony systems and report deviations from the norm.
• Configure and maintain CCTV systems across the group.
• Install and configure new equipment including cabling and peripheral works.
• Work evenings and weekends to cover events such as open evenings and IT exams when required.

Skills

Excellent communication

Customer service focus

Windows & Mac OS knowledge

Hardware repairs

Tools

Mitel VOIP

CCTV systems

Windows Server OS

Job description

Job Title: IT Technician

Location: Newcastle (primary), Stafford, Leek, IOT, Axia, Gradbach

Hours: Full Time

Salary: £28,664 - £31,318

Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF).

The inspection report praised all areas of the College's provision and acknowledged NSCG's 'staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners' 'teachers improve their practice based upon the support they receive' and 'teachers create highly supportive, calm and highly aspirational environments in which learners and apprentices thrive'.' In summary, NSCG is a great place to work and study.

The group is currently home to a population of over 6,500 full‑time students with around 2000 adult learners and students on higher education programmes. We have over 1,500 apprentices where we work with over 850 individual employers. Our Sixth Form provision has a reputation for high academic achievement and excellence.

We are looking for an IT Technician to join our pro‑active and dynamic IT Services team. The successful candidate will be required to deliver ICT support for the 5 sites that make up the NSCG group. Ensuring that all IT hardware and software systems are maintained in functional order and that IT and telephony equipment is configured to the College Group requirements.

The post holder will also have excellent communication skills and a strong customer service focus.

You will need access to your own suitable transport to be able to visit sites across the Staffordshire region.

Main Duties and Responsibilities:

• To provide telephone and electronic helpdesk IT Support to Staff and Students.


• To assist with the day‑to‑day operation and maintenance of the College's computer based networks, this includes both Windows and Apple Mac operating systems.


• To undertake physical repairs to laptops and desktop PCs.


• To software rebuild, audit and distribute IT equipment to end users.


• To assist in the testing of new software packages and services packs to ensure full system compatibility and stability before deployment.


• To maintain the Mitel VOIP telephony systems and report on deviations from the norm.


• To configure and maintain the various CCTV systems used across the group.


• To install and configure new equipment, including associated cabling and other peripheral works.


• To work evenings and weekends to cover special events such as open evenings and IT exams, when required. Prior notice will be given.

Required Skills and Experience:

• Has excellent communication skills and a customer service focus.


• Has a working knowledge of modern computer software and hardware.


• Has an understanding of the Windows Server operating system.


• Is confident in undertaking physical repairs and modifications to IT hardware, such as printers, laptops and workstations.

What's in it for you?

The college offers an excellent benefits package which includes:

• Local Government Pension Scheme.


• 25 days annual leave, rising to 30 following 5 years' service (plus bank holidays and Christmas closure period)


• Subsidised Gym Membership.


• Health‑related benefits including a subsidised Health Scheme.


• Excellent Training and Development Opportunities (supported with a dedicated budget).


• Free Parking


• On site restaurant and FREE early morning tea/coffee and toast.

The closing date for completed applications is Sunday 15th November 2026.

This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act.

As an equal opportunities employer, we welcome applications from all sectors of the community.