It Helpdesk Technician

Jago Consultants; Beverley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Events

Job summary

Jago Consultants is seeking an IT Helpdesk Technician for a college in Bishop Burton. You will be the first point of contact for staff and students, logging issues and delivering solutions to keep ICT services running smoothly.

Responsibilities include installing and maintaining hardware and software, supporting campus systems, telephony, CCTV and Wi-Fi, and participating in an on-call rota. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in troubleshooting IT issues across hardware/software
• Proven ability to install and configure hardware & software
• Strong communication and customer service skills
• Experience working in SLA-driven environments

Responsibilities

• Log IT calls and respond within the SLA.
• Provide campus-wide IT support for staff, students, conferencing events and external clients.
• Assist in collecting information for licenses and registers.
• Test and deploy new software; troubleshoot hardware and software as required.
• Support college systems & infrastructure (telephony, CCTV, Wi-Fi).
• Build and replace hardware; install and configure software.
• Participate in IT events and in on-call rota (1 in 5).
• Attend 1:1s and PDRs with Line Manager.

Skills

Troubleshooting

Hardware & Software installation

Customer service / communication

Experience with SLA

Job description

IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.

Position Overview

• To utilise the IT Helpdesk function, logging calls and responding within the SLA
• Provide campus-wide support for staff, students, conferencing events and external clients
• Assist in the collection of information and population of a college and licensing registers
• Test and deploy new software / troubleshoot hardware and software when required
• Provide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)
• To build and replace hardware throughout the organisation & install and configure hardware and software
• Take part in college events
• Participate in the IT out of hours on call rota (1 week in 5)
• Personally prepare for / attend own 1:1s and PDR's - personal work liaison with Line Manager

Position Requirements

• Experience in a similar position
• Knowledge in troubleshooting
• Experience in installing / configuring hardware & software
• Flexibility with working hours is required to support weekend and evening events
• Excellent communication and problem-solving skills
• Experience working within SLA's

Position Remuneration

• 40 Hours (discussed at interview stage)
• Pension Scheme
• Events

IT Helpdesk Technician Bishop Burton, GB