Multi-Site IT Support & Infrastructure Engineer

A W JENKINSON FOREST PRODUCTS; Clifton; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Salary sacrifice pension

28 days holiday (incl bank holidays)

Medical cash back plan

Job summary

A W JENKINSON FOREST PRODUCTS is seeking an IT professional for a full-time, office-based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a multi-site environment, resolving issues and assisting with new technology deployments.

You will engage with users at all levels, troubleshoot complex problems, and maintain core business systems, with responsibilities spanning Windows OS, Active Directory, networking, and VoIP systems.

Qualifications

• Experience in 2nd line or infrastructure support roles.
• Strong Windows desktop and server operating systems knowledge.
• Knowledge of AD, Group Policy and Entra ID.
• Good networking understanding: TCP/IP, DNS, DHCP, VLANs, VPNs.
• Experience diagnosing complex technical issues.
• Excellent communication skills and driving licence.

Responsibilities

• Troubleshoot and resolve hardware, software, network and infrastructure issues.
• Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
• Configure and maintain network infrastructure including switches and wireless networks.
• Support and administer telephone and PBX systems, including user provisioning.
• Manage endpoint devices including desktops, laptops, mobile devices and printers.
• Maintain technical documentation and support procedures.

Skills

2nd Line Support

Infrastructure Support

Active Directory

Group Policy

Microsoft Entra ID

Networking (TCP/IP)

DNS

DHCP

VLANs

VPNs

Windows OS (Desktop/Server)

Communication skills

Driving license

Tools

VMware

Microsoft 365 admin

Job description

A W JENKINSON FOREST PRODUCTS is seeking an IT professional for a full-time, office-based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a multi-site environment, resolving issues and assisting with new technology deployments.

You will engage with users at all levels, troubleshoot complex problems, and maintain core business systems, with responsibilities spanning Windows OS, Active Directory, networking, and VoIP systems.