IT Support &Infrastructure Engineer

A W JENKINSON FOREST PRODUCTS; Clifton; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Salary sacrifice pension

28 days holiday (incl bank holidays)

Medical cash back plan

Job summary

A W JENKINSON FOREST PRODUCTS is seeking an IT professional for a full-time, office-based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a multi-site environment, resolving issues and assisting with new technology deployments.

You will engage with users at all levels, troubleshoot complex problems, and maintain core business systems, with responsibilities spanning Windows OS, Active Directory, networking, and VoIP systems.

Qualifications

• Experience in 2nd line or infrastructure support roles.
• Strong Windows desktop and server operating systems knowledge.
• Knowledge of AD, Group Policy and Entra ID.
• Good networking understanding: TCP/IP, DNS, DHCP, VLANs, VPNs.
• Experience diagnosing complex technical issues.
• Excellent communication skills and driving licence.

Responsibilities

• Troubleshoot and resolve hardware, software, network and infrastructure issues.
• Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
• Configure and maintain network infrastructure including switches and wireless networks.
• Support and administer telephone and PBX systems, including user provisioning.
• Manage endpoint devices including desktops, laptops, mobile devices and printers.
• Maintain technical documentation and support procedures.

Skills

2nd Line Support

Infrastructure Support

Active Directory

Group Policy

Microsoft Entra ID

Networking (TCP/IP)

DNS

DHCP

VLANs

VPNs

Windows OS (Desktop/Server)

Communication skills

Driving license

Tools

VMware

Microsoft 365 admin

Job description

The Role

This is a full-time, fully office based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a diverse multi-site environment. You will be responsible for resolving IT issues, maintaining core business systems, and assisting with the implementation of new technologies across the Group.

The successful candidate will be comfortable working independently, troubleshooting complex issues, and engaging with users at all levels of the organisation.

Key Responsibilities

• Troubleshoot and resolve hardware, software, network and infrastructure issues.
• Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
• Configure and maintain network infrastructure including switches, wireless networks.
• Support and administer telephone and PBX systems, including user provisioning and deployment.
• Manage endpoint devices including desktops, laptops, mobile devices and printers.
• Maintain technical documentation and support procedures.

Essential Skills & Experience

• Previous experience in a 2nd Line Support, Infrastructure Support or Systems Engineer role.
• Strong knowledge of Microsoft Windows desktop and server operating systems.
• Knowledge of Active Directory, Group Policy and Microsoft Entra ID.
• Strong understanding of networking technologies including TCP/IP, DNS, DHCP, Vlan’s and VPNs.
• Experience diagnosing and resolving complex technical issues.
• Excellent communication skills.
• Full UK driving licence and willingness to travel between sites when required.

Desirable Skills & Experience

• SharePoint administration and management.
• Experience with VMware and/or other virtualisation platforms.
• Support and administration of IP telephony and PBX platforms.
• Microsoft Intune and endpoint management experience.
• Experience within a multi-site business environment.

Personal Attributes

• Strong problem-solving and analytical skills.
• Self-motivated with a proactive approach.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Professional and customer-focused.

What We Offer

• Competitive salary.
• Salary sacrifice pension scheme.
• 28 Days a year Holiday (Inc Bank holidays).
• Medical cash back plan