Field IT Engineer: Multi-Site Installations & Support

British Garden Centres; Brigg; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Pension contributions

Up to 28 days holiday

Staff discounts across all brands

Job summary

British Garden Centres is seeking an IT Field Engineer to provide proactive on-site support across stores, offices and operations. You will install, configure and maintain IT hardware, assist with new store rollouts and deliver technology improvements across the UK.

The role requires hands-on problem solving, travel between sites, and strong communication with end users. Travel and overnight stays are expected to support acquisitions and ongoing projects.

Qualifications

• Proven hands-on experience in an IT field support, field engineering or site-based IT role.
• Strong practical knowledge of installing, configuring and supporting desktop and laptop hardware, peripherals and mobile devices.
• Experience of EPOS systems, including installation, configuration, support and basic troubleshooting.
• Experience of network cabling, patching, installation and basic network troubleshooting.
• Basic knowledge of Active Directory, user account administration and device setup would be advantageous.
• Experience supporting multi-site retail, hospitality or distributed business environments would be beneficial.

Responsibilities

• Install, configure, maintain and support IT hardware and infrastructure across stores, operations and office locations, including computers, tills, printers, phones, switches, routers and wireless equipment.
• Travel to sites nationwide to carry out installations, equipment replacements, upgrades, fault diagnosis and repairs with minimal disruption to business operations. Support new store acquisitions and refurbishments by preparing, deploying and testing IT equipment and network connectivity.
• Troubleshoot hardware, software and network issues on site, escalating more complex problems where appropriate and ensuring timely resolution.
• Assist with user support for core business systems and Microsoft technologies, including Windows 11 and Microsoft 365 applications. Carry out basic network cabling, patching and tests to support reliable site infrastructure.
• Maintain accurate records of installations, asset movements, repairs, site visits and technical documentation.
• Work closely with the wider IT team, third‑party suppliers and site managers to deliver support, upgrades and project work to a high standard.
• Follow company health and safety procedures when working on site, using tools, lifting equipment and carrying out physical installations. Provide a professional and user‑focused service, building positive working relationships with colleagues across the business.

Skills

IT Field Support

EPOS Systems

Windows 11

Microsoft 365

Network Cabling

Multi-site Experience

Documentation

Job description

British Garden Centres is seeking an IT Field Engineer to provide proactive on-site support across stores, offices and operations. You will install, configure and maintain IT hardware, assist with new store rollouts and deliver technology improvements across the UK.

The role requires hands-on problem solving, travel between sites, and strong communication with end users. Travel and overnight stays are expected to support acquisitions and ongoing projects.