Multi-Site Front Desk & Patient Care Navigator

Clee Medical Centre; Cleethorpes, East Lindsey; On-site; GBP 18,000 - 24,000; Full time

Job summary

Clee Medical Centre in Cleethorpes is seeking a proactive front desk professional. This role goes beyond greeting visitors; you will handle calls, messages, and appointments across sites on a rota.

You’ll need empathy, attention to detail, and the ability to work calmly under pressure. You will use SystmOne and NHS email for records and communications, maintain confidentiality, and coordinate with GP teams and external providers.

Qualifications

• Experience handling calls and messages from patients and external agencies.
• Ability to book appointments, tests and recalls with care and accuracy.
• Maintain confidentiality and follow safeguarding and data protection procedures.

Responsibilities

• Act as first point of contact by telephone or face to face.
• Answer calls, route inquiries, and book appointments.
• Liaise with clinicians, patients, pharmacies, and external providers.
• Update patient records and ensure accuracy in messaging.
• Monitor security and maintain a neat, compliant reception area.

Skills

Customer service

Communication skills

Empathy

Teamwork

Problem solving

Attention to detail

Politeness

Tools

SystmOne

NHS Email

Emma AI assistant

Job description

Clee Medical Centre in Cleethorpes is seeking a proactive front desk professional. This role goes beyond greeting visitors; you will handle calls, messages, and appointments across sites on a rota.

You’ll need empathy, attention to detail, and the ability to work calmly under pressure. You will use SystmOne and NHS email for records and communications, maintain confidentiality, and coordinate with GP teams and external providers.