Care Navigator - Multi-Site GP Reception

The Methodist Church in Britain; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Full induction and training

Job summary

The Integrated Care Partnership is recruiting a Care Navigator to support reception work across its four surgery sites. The role focuses on welcoming patients, handling calls and online requests, and directing people to the right clinician or service via Total Triage.

Multi-site work and induction/training are provided. Experience in customer service, reception or administration is preferred, with a professional, confidential approach and strong IT skills.

Qualifications

• Previous customer service, reception or administrative experience.
• Excellent communication and interpersonal skills.
• Confident using IT and electronic systems.

Responsibilities

• Welcome patients on arrival and handle calls in a professional, confidential reception environment.
• Triage and signpost patients to the appropriate clinician or service.
• Support patients with online requests, NHS App and other digital services.
• Record patient information accurately and follow the ICP Total Triage process.
• Book, amend and cancel appointments and process appointment requests.
• Receive and record home visit requests and messages for clinicians, and process prescriptions.

Skills

Customer service

Reception experience

Administrative experience

IT proficiency

Professional communication

Tools

EMIS Web

AccuRx

Docman

Job description

The Integrated Care Partnership is recruiting a Care Navigator to support reception work across its four surgery sites. The role focuses on welcoming patients, handling calls and online requests, and directing people to the right clinician or service via Total Triage.

Multi-site work and induction/training are provided. Experience in customer service, reception or administration is preferred, with a professional, confidential approach and strong IT skills.