Care Navigator & Front Desk Specialist

NHS Jobs; Gloucester; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

NHS Jobs in Gloucester is seeking a Medical Receptionist/Care Navigator to support patients, GPs and staff, ensuring high standards of service.

You will deliver excellent customer service, manage bookings, handle simple queries and assist with rota planning, contributing to smooth practice operations and patient welfare. The ideal candidate is organised, IT proficient and a friendly, proactive communicator.

Qualifications

• Excellent customer service skills.
• Strong organisational skills.
• Confident IT skills.
• Empathy and a friendly disposition.
• Proactive and quick learner.
• Excellent communication skills.
• Ability to support team members and be a point of contact for queries.

Responsabilités

• Being able to prepare the Staff rota in a timely manner
• Dealing with low level complaints/patient queries (associated with Reception/appointment matters)

Connaissances

Customer service

Telephone manners

Organisational skills

IT skills

Empathy

Proactive learner

Communication skills

Team support

Staff rota preparation

Complaint handling

Description du poste

NHS Jobs in Gloucester is seeking a Medical Receptionist/Care Navigator to support patients, GPs and staff, ensuring high standards of service.

You will deliver excellent customer service, manage bookings, handle simple queries and assist with rota planning, contributing to smooth practice operations and patient welfare. The ideal candidate is organised, IT proficient and a friendly, proactive communicator.