Care Navigator Receptionist — Flexible Front Desk

The Methodist Church in Britain; Newsham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Flexible working discussed at offer

Job summary

The Methodist Church in Britain is seeking a Care Navigator receptionist for a busy GP practice environment. The role involves answering calls, greeting visitors, checking patients in, and supporting clinic changes across multiple sites. You will handle confidential patient information and operate within the ICE clinical system.

Flexibility to move between sites and manage multiple tasks, with full training provided and a focus on high-quality patient service in a fast-paced NHS setting.

Qualifications

• Good general education with evidence of literacy and numeracy (GCSE Maths and English).
• Customer services experience is desirable.
• Confidential handling of patient information required.

Responsibilities

• Answer calls and greet visitors, directing enquiries to the right person.
• Check patients in for appointments and manage workflow tasks in the clinical system.
• Scan and code letters into patient notes and handle correspondence.
• Assist with clinic changes, cancellations, and re-bookings as directed.

Skills

Microsoft Office

Interpersonal skills

Communication skills

Presentation skills

Organization

Prioritisation

Teamwork

Confidentiality

Education

GCSE Maths & English

Tools

ICE clinical system

Job description

The Methodist Church in Britain is seeking a Care Navigator receptionist for a busy GP practice environment. The role involves answering calls, greeting visitors, checking patients in, and supporting clinic changes across multiple sites. You will handle confidential patient information and operate within the ICE clinical system.

Flexibility to move between sites and manage multiple tasks, with full training provided and a focus on high-quality patient service in a fast-paced NHS setting.