Multi-Site Customer Experience Advisor (Branch & Phone)

Santander Group; Beeston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension plan

Private health insurance

Dental insurance

Health assessments

8% bonus

Life insurance

Income protection

25 days holiday

Share plans

Job summary

Santander Group in Beeston and West Bridgford is seeking a Customer Experience Advisor to join a twinned branch operation. You will work 31.5 hours per week on a rotating schedule across Monday to Saturday between 8am and 6pm, travelling between sites as required.

In this multi-skilled role you will handle in-branch and phone transactions, support customers with technology, prevent scams, and continually seek ways to improve the customer experience as part of a close-knit team.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
• All candidates must have the right to work in the UK to commence employment with Santander.
• The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Telephone support

Face-to-face service

Communication skills

Problem solving

Tools

CRM systems

Job description

Santander Group in Beeston and West Bridgford is seeking a Customer Experience Advisor to join a twinned branch operation. You will work 31.5 hours per week on a rotating schedule across Monday to Saturday between 8am and 6pm, travelling between sites as required.

In this multi-skilled role you will handle in-branch and phone transactions, support customers with technology, prevent scams, and continually seek ways to improve the customer experience as part of a close-knit team.