Multi-Site Cleaning Operations Lead

DOC Cleaning Limited; Leeds; On-site; GBP 32,000 - 46,000; Full time

Job summary

DOC Cleaning Limited is seeking a proactive, hands-on Operations Support Manager to oversee service delivery across up to 10 high-end client sites, spanning Liverpool, Manchester, Sheffield, Leeds, and Newcastle. This is a fully site-based, multi-site role reporting to the Operations Manager, with responsibilities for staffing, audits, and client-focused service delivery.

You will lead cleaning teams, maintain high standards, support audits, and remain involved in cleaning operations when

Qualifications

• Previous experience supervising or leading teams across multiple sites.
• Practical cleaning experience and a willingness to work hands-on when required.
• A full UK driving licence and the flexibility to travel throughout the region.
• Willingness to stay away overnight occasionally where operationally required.
• Strong communication and relationship-building skills.

Responsibilities

• Lead, support and develop cleaning teams across up to 10 sites.
• Support onboarding, induction and training of new employees.
• Ensure cleaning standards across each site, including storerooms and equipment management.
• Conduct monthly site visits and audits; increase frequency where needed.
• Monitor staffing, attendance and service delivery to ensure sufficient resources.
• Resolve client issues and escalate risks when necessary.
• Provide hands-on cleaning support during absences or busy periods.
• Oversee deep-cleaning and restorative work with specialist equipment.
• Assist with recruitment to maintain staffing levels.
• Oversee subcontracted services and ensure safety and standards.
• Coordinate with Account Administration to manage work orders and service information.
• Build strong relationships with clients and site teams.
• Identify opportunities to improve quality and efficiency.

Skills

Team leadership

Hands-on cleaning

Driving licence

Travel flexibility

Overnight travel

Communication skills

Problem solving

Independent working

Digital proficiency

MS Office basics

Job description

DOC Cleaning Limited is seeking a proactive, hands-on Operations Support Manager to oversee service delivery across up to 10 high-end client sites, spanning Liverpool, Manchester, Sheffield, Leeds, and Newcastle. This is a fully site-based, multi-site role reporting to the Operations Manager, with responsibilities for staffing, audits, and client-focused service delivery.

You will lead cleaning teams, maintain high standards, support audits, and remain involved in cleaning operations when