Multi‑Service Facilities Leader | Safety & Service Excellence

Sodexo; St Asaph; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Site Benefits

Professional development

Employee benefits package

Wellbeing platform

24h virtual GP

Pension Plan

Bike to Work

Job summary

Sodexo Wales is seeking a General Services Manager to lead integrated facilities management operations including catering, cleaning, security and more. You will coach and develop teams, manage day-to-day operations, and ensure services meet safety, quality and contractual standards.

In this role you will build strong client relationships, monitor performance against financial and operational targets, and drive continuous improvement while maintaining a visible hands-on leadership presence on

Qualifications

• Proven experience in a General Services Manager, Facilities Manager, Soft Services Manager or similar operational leadership role.
• Strong experience managing multiple services, ideally across catering, cleaning, security and facilities management.
• A proven track record of leading, motivating and developing operational teams.
• Strong client and stakeholder relationship management skills.
• Good commercial and financial awareness, including experience managing budgets, forecasts, labour costs and financial performance.
• Experience working within a regulated and compliance-focused environment.
• Strong knowledge of Health & Safety and operational compliance.
• Excellent communication, influencing and negotiation skills.

Responsibilities

• Lead the delivery of integrated facilities management services, including catering, cleaning, security and wider facilities operations.
• Inspire, lead and develop your teams, creating a positive, high-performing culture focused on excellent service.
• Take ownership of day-to-day operations, ensuring services are delivered safely, efficiently and consistently to agreed standards.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted point of contact and ensuring expectations are understood and exceeded.
• Regularly review service delivery, identifying opportunities to improve quality, customer experience and operational performance.
• Take responsibility for financial performance, including budgets, forecasting, labour costs, stock, invoicing and cost control.
• Monitor performance against financial and operational targets, taking appropriate action where improvements are required.
• Lead on Health & Safety, food safety, security and compliance, ensuring statutory and company requirements are consistently achieved.
• Ensure appropriate food safety and HACCP controls are maintained across catering operations.
• Oversee security operations, ensuring incidents are managed, reported and followed up appropriately.
• Work closely with cleaning management to ensure services are effectively resourced and consistently delivered.
• Monitor service standards through regular site walks, audits, performance reviews and customer feedback.
• Recruit, induct, coach and develop colleagues, ensuring teams have the skills and support they need to succeed.
• Manage performance effectively, setting clear objectives and providing regular feedback and development opportunities.
• Drive continuous improvement, identifying opportunities to improve efficiency, productivity and service quality.
• Identify opportunities for growth and additional services while protecting the commercial performance of the contract.
• Work collaboratively with internal teams, suppliers and contractors to deliver an outstanding service.
• Maintain a visible, hands-on leadership presence, providing operational support when required.

Skills

General Services Manager

Facilities Manager

Soft Services

Leadership

Budget management

Education

IOSH qualification or equivalent

Food Safety Level 3

Tools

Microsoft Office

Job description

Sodexo Wales is seeking a General Services Manager to lead integrated facilities management operations including catering, cleaning, security and more. You will coach and develop teams, manage day-to-day operations, and ensure services meet safety, quality and contractual standards.

In this role you will build strong client relationships, monitor performance against financial and operational targets, and drive continuous improvement while maintaining a visible hands-on leadership presence on