General Service Manager

Sodexo; St Asaph, South Yorkshire; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Site Specific Benefits

Professional development opportunities

Sodexo employee benefits package

Wellbeing and discount programs

Pension plan

Job summary

Sodexo is seeking a General Services Manager in Wales to lead integrated facilities management across catering, cleaning, security and broader FM operations. You will develop teams, manage day-to-day operations, and drive service quality while safeguarding health, safety and food safety standards.

You will oversee budgets, forecasts, labour costs and vendor relationships, delivering exceptional client service and continuous improvement across the contract.

Qualifications

• Experience leading integrated facilities management (catering, cleaning, security)
• Proven track record developing and directing operational teams
• Strong financial awareness including budgets and forecasts
• Experience in regulated environments and health & safety compliance

Responsibilities

• Lead integrated facilities management services and teams
• Maintain safety, quality and service delivery to standards
• Manage budgets, forecasts, labour costs and stock
• Build client relationships and manage stakeholders
• Drive continuous improvement in operations
• Ensure HACCP and food safety controls
• Oversee security and cleaning operations
• Recruit and develop staff and maintain performance
• Collaborate with suppliers and contractors
• Provide hands-on leadership and operational support

Skills

Facilities management

Leadership

Budget management

Health & Safety

Food safety

Client relationship management

IT skills (MS Office)

Education

IOSH qualification

Food Safety Level 3

Tools

MS Office

Job description

• Full time
• Monday to Friday
• 7:00am - 3:30pm
• Up to £50,000 per annum
• Site Specific Benefits
• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager

Wales LL17 0LL - Full time

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation.

As a General Services Manager you'll:

• Lead the delivery of integrated facilities management services, including catering, cleaning, security and wider facilities operations.
• Inspire, lead and develop your teams, creating a positive, high-performing culture focused on excellent service.
• Take ownership of day-to-day operations, ensuring services are delivered safely, efficiently and consistently to agreed standards.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted point of contact and ensuring expectations are understood and exceeded.
• Regularly review service delivery, identifying opportunities to improve quality, customer experience and operational performance.
• Take responsibility for financial performance, including budgets, forecasting, labour costs, stock, invoicing and cost control.
• Monitor performance against financial and operational targets, taking appropriate action where improvements are required.
• Lead on Health & Safety, food safety, security and compliance, ensuring statutory and company requirements are consistently achieved.
• Ensure appropriate food safety and HACCP controls are maintained across catering operations.
• Oversee security operations, ensuring incidents are managed, reported and followed up appropriately.
• Work closely with cleaning management to ensure services are effectively resourced and consistently delivered.
• Monitor service standards through regular site walks, audits, performance reviews and customer feedback.
• Recruit, induct, coach and develop colleagues, ensuring teams have the skills and support they need to succeed.
• Manage performance effectively, setting clear objectives and providing regular feedback and development opportunities.
• Drive continuous improvement, identifying opportunities to improve efficiency, productivity and service quality.
• Identify opportunities for growth and additional services while protecting the commercial performance of the contract.
• Work collaboratively with internal teams, suppliers and contractors to deliver an outstanding service.
• Maintain a visible, hands-on leadership presence, providing operational support when required

What we’re looking for:

• Proven experience in a General Services Manager, Facilities Manager, Soft Services Manager or similar operational leadership role.
• Strong experience managing multiple services, ideally across catering, cleaning, security and facilities management.
• A proven track record of leading, motivating and developing operational teams.
• Strong client and stakeholder relationship management skills.
• Good commercial and financial awareness, including experience managing budgets, forecasts, labour costs and financial performance.
• Experience working within a regulated and compliance-focused environment.
• Strong knowledge of Health & Safety and operational compliance.
• IOSH qualification or equivalent.
• Food Safety Level 3.
• Excellent communication, influencing and negotiation skills.
• The confidence to manage challenging situations and make effective operational decisions.
• Experience managing performance and supporting colleague development.
• A proactive approach to continuous improvement and identifying opportunities for growth.
• Good IT skills, including Microsoft Office.
• A resilient, adaptable and hands-on leadership style.
• Excellent organisational skills with the ability to manage multiple priorities in a busy operational environment.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?