General Services Manager

Sodexo; Peterborough; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Wellbeing platform

Employee Assistance Programme

24hr virtual GP

Sodexo Discounts

Pension plan

Learning and development tools

Bike to Work

Enhanced benefits & leave policies

Job summary

Sodexo in Peterborough is seeking a General Services Manager to lead the delivery of Soft Services at a busy 24/7 site. You will oversee catering, cleaning, security and handyperson services, ensuring GMP compliance, audit readiness and service excellence across the operation.

You will manage multiple teams, develop people, nurture strong client relationships and drive continuous improvement with a sharp focus on KPIs, cost control and customer experience in a manufacturing setting.

Qualifications

• Proven facilities management experience within a multi-service environment.
• Strong leadership and people development skills.
• Excellent client relationship and stakeholder management.
• Solid GMP, compliance, auditing and health & safety knowledge.
• Commercial awareness with budget and performance management.
• Excellent organisation, communication and problem-solving abilities.
• Experience in manufacturing or 24/7 environments desirable.
• IOSH or risk assessment qualification desirable.

Responsibilities

• Lead day-to-day delivery of multiple Soft Services across the site.
• Inspire, manage and develop teams to deliver high standards.
• Build trusted relationships with the client and stakeholders.
• Drive GMP, hygiene, housekeeping and compliance across operations.
• Ensure robust health & safety processes and controls are maintained.
• Monitor service performance against KPIs, SLAs and budgets.
• Manage contractors and ensure services meet standards.
• Lead audits, corrective actions and continuous improvement initiatives.
• Identify opportunities to improve service quality and customer experience.

Skills

Facilities management experience

Leadership

Client relationship management

GMP compliance

Budget management

Organisational skills

Problem solving

Manufacturing/24/7 environment

Job description

• Full time
• Primarily Monday-Friday, with flexibility to support occasional weekend requirements as part of a 24/7 operation.
• Up to £55000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

General Services Manager

Peterborough PE2 7LB

At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We're looking for a General Services Manager to lead the delivery of Soft Services at our site in Peterborough. You'll oversee catering, cleaning, security and handyperson services, ensuring everything is delivered safely, efficiently and to a high standard.

With a strong focus on GMP compliance and audit readiness, you'll lead teams, build strong client relationships and ensure excellent service delivery across a busy 24/7 manufacturing environment.

As a General Services Manager you'll:

• Lead the day-to-day delivery of multiple Soft Services across the site.
• Inspire, manage and develop teams to deliver consistently high standards.
• Build trusted relationships with the client and key stakeholders.
• Drive excellent standards across GMP, hygiene, housekeeping and compliance.
• Ensure robust health & safety processes, procedures and controls are maintained.
• Monitor service performance against KPIs, SLAs, quality and financial targets.
• Manage contractors and ensure all services meet required standards.
• Lead audits, corrective actions and continuous improvement initiatives.
• Identify opportunities to improve service quality, efficiency and customer experience.

What we're looking for:

• Proven Facilities Management experience within a multi-service environment.
• Strong leadership experience, with the ability to motivate and develop teams.
• Excellent client relationship and stakeholder management skills.
• Strong understanding of GMP, compliance, auditing and health & safety.
• Commercial awareness and experience managing budgets and performance.
• Excellent organisation, communication and problem-solving skills.
• Experience within a manufacturing or 24/7 environment is desirable.
• IOSH or relevant risk assessment qualification is desirable.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications