Multi-Channel Customer Experience Advisor

Confidential; Halesowen; On-site; GBP 27,000 - 29,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor in Halesowen (B62) to deliver an exceptional customer experience across web, phone and email channels. You will be the first point of contact, using our policy systems to process new accounts and maintain accurate records.

Salary £26,938 - £28,609 plus up to £2,000 performance bonus, with a permanent full-time contract. The role requires strong communication, teamwork, and an organised approach to multi-tasking within a 37.5-hour week and a

Qualifications

• Excellent communication across channels (web, phone, email)
• Ability to process customer data accurately in systems
• Experience handling customer accounts and enquiries

Responsibilities

• Serve customers via web, phone, and email
• Enter data into My Policy systems accurately
• Validate and process new customer accounts
• Maintain knowledge of product/service processes
• Collaborate with peers and colleagues to share best practices
• Promote My Policy products and services to add value
• Provide admin support and maintain customer records
• Maintain high standards of customer service in line with company values
• Escalate key issues to line manager when needed
• Work in a compliant, quality-focused team environment
• Support continuous improvement for customer experience and systems
• Liaise with stakeholders to drive positive change

Skills

Strong Communicator

Decision making

Customer service

Team player

Prioritise workload

Pro-active

Adaptable

MS Office

Attention to detail

Skill development

Tools

MS Office

Job description

Confidential is seeking a Customer Service Advisor in Halesowen (B62) to deliver an exceptional customer experience across web, phone and email channels. You will be the first point of contact, using our policy systems to process new accounts and maintain accurate records.

Salary £26,938 - £28,609 plus up to £2,000 performance bonus, with a permanent full-time contract. The role requires strong communication, teamwork, and an organised approach to multi-tasking within a 37.5-hour week and a