Multichannel Customer Experience Advisor

West Northamptonshire Council; Northampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

West Northamptonshire Council is seeking a Customer Service Advisor to be the first point of contact for residents, businesses and visitors, delivering excellent service across reception, One Stop Shop and our Contact Centre.

You will provide advice and support across a broad range of council services, using digital tools to gather information, promote self-service options and direct customers to the right service.

Qualifications

• You are a customer-focused individual who enjoys helping people and delivering excellent service.
• Experience of working in a customer service environment across different channels is desirable.
• Comfortable working in a target-driven environment while maintaining accuracy.

Responsibilities

• Provide advice, guidance and support across a broad range of Council services, helping customers resolve enquiries at the first point of contact where possible.
• Use a range of systems and digital tools to gather information, provide accurate advice and direct customers to the most appropriate service or support.
• Support customers across face-to-face, telephone and digital channels, promoting self-service options and digital solutions.
• Contribute to continuous improvement, maintain high standards of customer service and help deliver the Council's Customer Service Excellence ambitions.

Job description

West Northamptonshire Council is seeking a Customer Service Advisor to be the first point of contact for residents, businesses and visitors, delivering excellent service across reception, One Stop Shop and our Contact Centre.

You will provide advice and support across a broad range of council services, using digital tools to gather information, promote self-service options and direct customers to the right service.