Customer Service Advisor

WMJobs; Wolverhampton; On-site; GBP 27,000 - 29,000; Full time

Job summary

Wolverhampton Homes Ltd is seeking a Customer Service Advisor to join the Customer Contact & Access team in Wolverhampton. You will be the first point of contact for customers, providing right-first-time advice and support via phone, email, social media and our customer portal on housing-related services.

The role involves promoting online services to support the digital agenda, delivering a friendly and professional service, and logging and routing enquiries to the appropriate teams.

Qualifications

• Significant experience in a customer service role.
• Ability to work under pressure in a fast-paced environment.
• Willingness to undertake training and ongoing development.

Responsibilities

• Be the first point of contact for customers, providing right-first-time advice and support over the phone, email, social media and our customer portal on housing-related services.
• Promote the use of our online services with customers where possible, to support the digital agenda.
• Provide a friendly and professional service to respond to customer enquiries, taking time to understand their issues and to resolve at the earliest point.
• Responsible for logging and monitoring customer enquiries and referring to other teams where further input may be needed.

Skills

Customer service experience

Job description

Overview

We have an exciting opportunity to join our Customer Contact & Access team as a Customer Service Advisor. This role is ideal for individuals who are passionate about delivering excellent customer service and want to make a real difference in our customers' lives.

Wolverhampton Homes Ltd,

Customer Service Advisor

Salary: £26,753 - £28,741

Hours: 37 hours per week

Location: Wolverhampton

Job Type: Permanent

Key Responsibilities

• Be the first point of contact for customers, providing right first-time advice and support over the phone, email, social media and our customer portal on a wide range of housing-related services.
• Promote the use of our online services with customers where possible, to support the digital agenda.
• Provide a friendly and professional service to respond to customer enquiries, taking time to understand their issues and to resolve at the earliest point.
• Responsible for logging and monitoring customer enquiries and referring to other teams where further input may be needed.

About you

• Can you demonstrate significant experience of working in a customer service role?
• Are you able to work under pressure, acting resiliently, in a fast- paced environment?
• Do you have a willingness to undertake training and ongoing development to progress?

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Customer Experience Team Leader

Closing date: 11 September 2026

Interview dates: 29 September and 30 September 2026

Contact for an informal discussion / more information: Customer Experiences Team Leaders on [e-mail]

CSA JD.pdf