Customer Advisor

JAM Recruitment Ltd; Bradley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Training provided

Friendly working environment

Monday–Friday hours

Full-time position

Career development opportunities

Job summary

Pertemps Wolverhampton Temps is recruiting a Customer Service Advisor for a busy Bilston branch. The role is full-time, Monday to Friday, offering a customer-focused environment and the chance to provide excellent service to customers both on the phone and in person.

You will be the first point of contact, ensuring a warm, professional experience and assisting customers with enquiries and purchases while supporting the team in a fast-paced setting.

Qualifications

• Experience in customer service or call handling is preferred.
• Excellent communication skills and a professional telephone manner.
• Able to work in a busy branch environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Understand customer requirements and provide helpful information.
• Deliver friendly face-to-face service to branch visitors.
• Assist customers in-store with purchases and queries.
• Resolve issues where possible and build positive relationships with customers.
• Support the wider branch team with general duties and administration.

Skills

Customer service

Communication

Telephone skills

Job description

A Customer Advisor position is available in Bradley, offered by Pertemps Wolverhampton Temps. This full-time, permanent role pays £13 per hour, with working hours from Monday to Friday.

You will serve as the initial contact for clients, managing both incoming and outgoing calls to understand their needs and deliver a professional, courteous service.

The work involves assisting with enquiries and ensuring each customer receives a positive experience.

Suitable candidates will possess strong communication abilities and a customer-focused approach. This role suits individuals who thrive in a busy branch setting and enjoy regular interaction with people. Prior experience in a similar advisory capacity is advantageous.

Customer Service Advisor Location: Bilston Salary: £13.00 per hour Hours: Monday to Friday Job Type: Full-time

We are currently recruiting for a Customer Service Advisor to join a busy and friendly team based in the Bilston area. This is a fantastic opportunity for someone who enjoys working with people, providing excellent customer service and being part of a fast-paced branch environment.

You will be the first point of contact for customers, helping to ensure they receive a warm, professional and friendly experience from the moment they make contact.

The Role

• Handling inbound and outbound customer calls in a professional and friendly manner.
• Speaking with customers to understand their requirements and providing helpful, accurate information.
• Welcoming customers who visit the branch and providing excellent face-to-face customer service.
• Assisting customers who come into the branch to make purchases.
• Dealing with customer queries and resolving any issues wherever possible.
• Building positive relationships with both new and existing customers.
• Supporting the wider branch team with general customer service and administration duties.
• Ensuring every customer receives a high level of service throughout their experience.

About You

We are looking for someone who is friendly, confident and customer-focused, with excellent communication skills and a professional telephone manner. Previous experience in a customer service, call handling, retail or branch-based environment would be advantageous. Experience within the automotive or motor trade industry would be ideal, although this is not essential. Full training will be provided for the right person. Most importantly, you will need to be approachable, reliable and comfortable speaking with customers both over the telephone and face-to-face.

You should also be able to work well as part of a team while managing your own workload.

What We Offer

• £13.00 per hour
• Monday to Friday working hours
• Full-time position
• Friendly and supportive working environment
• Opportunity to develop your customer service and industry knowledge
• Training provided