Customer Experience Advisor | Multichannel Support Pro

Centrick; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Enhanced pension scheme

Birthday bonus

Health & wellbeing support

Volunteer day annually

Learning & development platform

Job summary

Centrick in Birmingham is seeking a friendly and professional Customer Service Advisor to join our operations team. You will handle incoming telephone enquiries, manage shared inboxes, process post, log issues, and collaborate with internal departments to resolve customer queries.

We value excellent communication, multi-tasking in a fast-paced environment, tech-savviness, and a customer-first mindset. We offer 25 days holiday, enhanced pension, and wellbeing support to help you thrive.

Qualifications

• Experience in a telephone-based customer service role.
• Strong communication and organizational skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle incoming telephone enquiries with high service standards.
• Manage shared inboxes and categorize/respond to emails promptly.
• Process returned post and update customer records for data accuracy.
• Log escalations and route to the right team.
• Collaborate with internal departments to resolve queries.

Skills

Customer service

Telephone handling

Data entry accuracy

Job description

Centrick in Birmingham is seeking a friendly and professional Customer Service Advisor to join our operations team. You will handle incoming telephone enquiries, manage shared inboxes, process post, log issues, and collaborate with internal departments to resolve customer queries.

We value excellent communication, multi-tasking in a fast-paced environment, tech-savviness, and a customer-first mindset. We offer 25 days holiday, enhanced pension, and wellbeing support to help you thrive.