Multi‑App Support Specialist | Flexible Hours & Growth

Culligan Shared Services; Wolverhampton; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Cycle scheme

Product discounts

Online discount platform

Enhanced maternity/paternity leave

Life assurance

Training & Development

Employee Assistance Programme

Free onsite parking

Flexible working hours

Job summary

Culligan Shared Services is seeking an Applications Support Specialist to join the UKIIT team. You will support a diverse portfolio of business applications and SaaS solutions used across customer service, marketing, field operations, and other business functions.

You'll work alongside experienced teammates, providing support for key platforms such as Salesforce, IFS ERP, and Five9, while developing your knowledge across these systems.

Qualifications

• Some experience in IT support, application support, or SaaS administration.
• Able to learn new software tools quickly across multiple platforms.
• Good understanding of how SaaS applications work — user management, configuration, integrations.
• Basic SQL or data query skills — enough to look up records and troubleshoot.
• Strong attention to detail and a methodical approach to problem-solving.
• Clear and confident communicator — able to explain technical issues in plain language.

Responsibilities

• Provide first and second line support across a range of business applications and SaaS tools.
• Manage user access, licensing, and basic configuration for point solution platforms.
• Triage and resolve application issues, escalating to vendors or senior team members when needed.
• Monitor application health and flag recurring issues or risks.
• Support onboarding and offboarding of users across the application estate.
• Take day-to-day ownership of smaller SaaS and point solution tools.
• Liaise with software vendors on support requests, renewals, and basic configuration queries.
• Keep a clear record of tools in use, ownership, and configurations.
• Assist with testing and validation during system updates or changes.
• Help with data queries and basic reporting using SQL or platform-native tools.
• Keep documentation current — user guides, process notes, system configs.
• Be a reliable first point of contact for business users and communicate issue status clearly.
• Support training and adoption when new tools or features are introduced.

Skills

IT support

SaaS administration

SQL basics

Communication

Cross-platform familiarity

Tools

Salesforce

IFS ERP

Five9

Dotdigital

Qualtrics

Job description

Culligan Shared Services is seeking an Applications Support Specialist to join the UKIIT team. You will support a diverse portfolio of business applications and SaaS solutions used across customer service, marketing, field operations, and other business functions.

You'll work alongside experienced teammates, providing support for key platforms such as Salesforce, IFS ERP, and Five9, while developing your knowledge across these systems.