SaaS Application Support Analyst — Hybrid with Career Growth

Identify Solutions; Exeter; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Team culture

Career development

Product training

Job summary

Identify Solutions in Exeter is seeking an Application Support Analyst to join its growing SaaS support team. You will provide first-line help via phone, email and tickets, troubleshooting software issues and guiding customers to maximize platform usage.

This hybrid role offers full product training, clear progression into larger support tracks, and a friendly team culture with flexible hours.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and logical thinking ability.
• Experience in customer support, technical support, application support or software support.

Responsibilities

• Providing first line support via phone, email and ticketing systems.
• Troubleshooting software issues and user queries.
• Helping customers maximise their use of the platform.
• Escalating more technical issues where required.
• Working closely with internal support and technical teams.

Skills

Communication skills

Customer service

Problem-solving

Logical thinking

Support experience

Job description

Identify Solutions in Exeter is seeking an Application Support Analyst to join its growing SaaS support team. You will provide first-line help via phone, email and tickets, troubleshooting software issues and guiding customers to maximize platform usage.

This hybrid role offers full product training, clear progression into larger support tracks, and a friendly team culture with flexible hours.