Application Support Consultant UK

Executive Integrity; Hemel Hempstead; On-site; GBP 28,000 - 42,000; Full time

Job summary

Executive Integrity is seeking an Application Support Consultant to assist customers of a leading ERP software provider. You will support Accounting, Stock, CRM, E‑Commerce, Business Intelligence and Supply Chain modules within the proprietary ERP, as part of the CSO team.

The role focuses on technical and operational queries, documenting issues, and delivering effective solutions while maintaining a customer-centric approach.

Qualifications

• A systematic approach to problem-solving with strong analytical skills and a "can do" attitude.
• Ability to work independently or as part of a team.
• Excellent communication skills and a friendly, empathetic manner.
• Ability to work under pressure and manage customer experience.

Responsibilities

• Assist a growing customer base with technical and operational queries across ERP modules.
• Respond to system operation inquiries, document issues, and work toward optimal solutions.

Skills

Analytical thinking

Problem solving

Communication

Independence

Teamwork

Stress management

Job description

About Us

We are working with a leading ERP software provider to find their next team member. This organization delivers perfect-fit software solutions that elevate their customers' businesses. Powered by a customer-focused, collaborative, and innovative team, their software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, the company maintains an open and trusting environment that has created lasting relationships. With a team featuring many long-term employees, they focus on culture and success, aiming to inspire, support, and help staff develop—and enjoy—their careers. The company was honored in the Deloitte Fast 50 for the fourth year running in 2020 and is seeking dynamic team players who are customer-focused and share their enthusiasm for technology.

Scope of Role

This is a rewarding career opportunity at a well-established software firm. If you love working with technology and enjoy the variety of supporting customers and troubleshooting technical scenarios, this might be the right position for you.

You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management modules within the company's proprietary ERP software, serving as a key member of an evolving team. Working as part of the wider Customer Success Office (CSO), the mission is to provide the support and services required to allow customers to meet their ambitions for their ERP software.

Responsibilities

The Application Support Consultant will be responsible for assisting a growing customer base with technical and operational queries across a wide range of business processes. Duties will include responding to system operation inquiries, documenting issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilize creative thinking and problem-solving skills to address issues.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

A systematic approach to problem-solving with strong analytical skills and a "can do" attitude.

Must demonstrate initiative, with the ability to work independently or as part of a team.

Excellent communication skills and a friendly, empathetic manner.

Ability to work under pressure and manage customer experience.

Strong written