Application Support Analyst

Identify Solutions; Exeter; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Team culture

Career development

Product training

Job summary

Identify Solutions in Exeter is seeking an Application Support Analyst to join its growing SaaS support team. You will provide first-line help via phone, email and tickets, troubleshooting software issues and guiding customers to maximize platform usage.

This hybrid role offers full product training, clear progression into larger support tracks, and a friendly team culture with flexible hours.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and logical thinking ability.
• Experience in customer support, technical support, application support or software support.

Responsibilities

• Providing first line support via phone, email and ticketing systems.
• Troubleshooting software issues and user queries.
• Helping customers maximise their use of the platform.
• Escalating more technical issues where required.
• Working closely with internal support and technical teams.

Skills

Communication skills

Customer service

Problem-solving

Logical thinking

Support experience

Job description

Application Support Analyst

Location: Exeter (Hybrid - 4 days a week in office)

Salary: Up to £30,000 + benefits

Looking to build a career in SaaS?

We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team.

This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.

What you'll be doing:

• Providing first line support via phone, email and ticketing systems


• Troubleshooting software issues and user queries


• Helping customers maximise their use of the platform


• Escalating more technical issues where required


• Working closely with internal support and technical teams

What we're looking for:

• Excellent communication and customer service skills


• Strong problem-solving and logical thinking ability


• Experience in customer support, technical support, application support or software support

Why join?

• Full product training provided


• Clear progression into 2nd/3rd line and Software Development roles


• Hybrid working and flexible hours


• Friendly, collaborative team culture


• Genuine long-term career development opportunities

This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.