Applications Support Specialist

Culligan Shared Services; Wolverhampton; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Cycle scheme

Product discounts

Online discount platform

Enhanced maternity/paternity leave

Life assurance

Training & Development

Employee Assistance Programme

Free onsite parking

Flexible working hours

Job summary

Culligan Shared Services is seeking an Applications Support Specialist to join the UKIIT team. You will support a diverse portfolio of business applications and SaaS solutions used across customer service, marketing, field operations, and other business functions.

You'll work alongside experienced teammates, providing support for key platforms such as Salesforce, IFS ERP, and Five9, while developing your knowledge across these systems.

Qualifications

• Some experience in IT support, application support, or SaaS administration.
• Able to learn new software tools quickly across multiple platforms.
• Good understanding of how SaaS applications work — user management, configuration, integrations.
• Basic SQL or data query skills — enough to look up records and troubleshoot.
• Strong attention to detail and a methodical approach to problem-solving.
• Clear and confident communicator — able to explain technical issues in plain language.

Responsibilities

• Provide first and second line support across a range of business applications and SaaS tools.
• Manage user access, licensing, and basic configuration for point solution platforms.
• Triage and resolve application issues, escalating to vendors or senior team members when needed.
• Monitor application health and flag recurring issues or risks.
• Support onboarding and offboarding of users across the application estate.
• Take day-to-day ownership of smaller SaaS and point solution tools.
• Liaise with software vendors on support requests, renewals, and basic configuration queries.
• Keep a clear record of tools in use, ownership, and configurations.
• Assist with testing and validation during system updates or changes.
• Help with data queries and basic reporting using SQL or platform-native tools.
• Keep documentation current — user guides, process notes, system configs.
• Be a reliable first point of contact for business users and communicate issue status clearly.
• Support training and adoption when new tools or features are introduced.

Skills

IT support

SaaS administration

SQL basics

Communication

Cross-platform familiarity

Tools

Salesforce

IFS ERP

Five9

Dotdigital

Qualtrics

Job description

We're looking fora curious andproactiveApplications Support Specialistto join theCulliganShared Services UKIIT team. Thisis an excellentopportunity for someoneat junior tomid-level whoenjoys working witha variety ofbusiness applications,solving problems, andhelping colleagues getthe most fromthe technology theyuse every day.

In this role, you'll support adiverse portfolio ofbusiness applications andSaaS solutions usedacross customer service, marketing, field operations, and other businessfunctions. You'll alsohavethe opportunity towork alongside experiencedteam members, providingsupport for keyenterprise platforms suchas Salesforce, IFS ERP, andFive9, while developingyour knowledge andskills in thesesystems.

We're not lookingfor an expertin any oneplatform. Instead, we'relooking for someonewith a broadtechnical interest, a methodical approachto troubleshooting, anda genuine curiosityabout how businessapplications work together. If you'rea quick learnerwho enjoys workingacross different technologies, thrives on solvingproblems, and ispassionate about deliveringgreat support, we'dlove to hearfrom you.

Key Areas

Application Support & Administration

• Provide first and second line support across a range of business applications and SaaS tools
• Manage user access, licensing, and basic configuration for point solution platforms
• Triage and resolve application issues, escalating to vendors or senior team members where needed
• Monitor application health and flag recurring issues or risks
• Support onboarding and offboarding of users across the application estate

Point Solution Management

• Take day-to-day ownership of smaller SaaS and point solution tools used across the business
• Liaise with software vendors on support requests, renewals, and basic configuration queries
• Keep a clear record of what tools are in use, who owns them, and how they're configured
• Help evaluate new tools when the business needs them — gathering requirements, running demos, and feeding back findings

Supporting Larger Platforms

• Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics
• Support testing and validation during system updates or changes
• Help with data queries and basic reporting using SQL or platform-native tools
• Keep documentation current — user guides, process notes, system configs

Stakeholder Support

• Be a reliable first point of contact for application queries from business users
• Communicate clearly on issue status, workarounds, and resolutions
• Support training and adoption when new tools or features are introduced
• Build good working relationships across teams so users feel supported

Continuous Improvement

• Spot recurring issues and suggest fixes rather than just resolving tickets
• Contribute to documentation and knowledge base articles to reduce repeat queries
• Bring a tidy, organised approach to managing the application landscape

• Some experience in an IT support, application support, or SaaS administration role — or a strong desire to build on early experience
• Comfortable learning new software tools quickly and working across multiple platforms at once
• Good understanding of how SaaS applications work — user management, configuration, integrations
• Basic SQL or data query skills — enough to look up records, check data, and support troubleshooting
• Strong attention to detail and a methodical approach to problem-solving
• Clear and confident communicator — able to explain technical issues in plain language
• Organised and reliable, with good time management across competing priorities
• Collaborative and positive — comfortable working as part of a small team

• 25 days holiday + bank holidays (Pro Rata)
• Culligan Product discounts
• Cycle Scheme
• Online discount/perk platform
• Enhanced Maternity & Paternity Leave
• Life Assurance
• Ongoing Training & Development
• Employee Assistance Programme
• Free onsite parking
• Flexible working hours - we are ideally looking for someone to join the team four days per week, 4-5 hours per day