Hybrid Application Support Specialist — Solve & Optimize

Bloor Homes; Wall; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Holiday buy & carry over

Bonus scheme

Health cash plan

Enhanced Family Policy

Pension scheme

Wellbeing initiatives

Hybrid working

Life Assurance 6x salary

Employee discount on homes

Triumph Motorcycles discount

Job summary

Bloor Homes is seeking an Application Support Specialist to join our Head Office in Measham. You will provide technical support to end-users, troubleshoot software applications, and collaborate with vendors and our in-house team to resolve issues.

The role includes 40% project work, a hybrid working arrangement, and a focus on maintaining high system availability for our business applications. A strong customer service mindset and proficiency with SaaS tools are essential.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Awareness of programming languages.
• Familiarity with relational databases such as MySQL or Oracle.
• Experience with SaaS applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to multitask.

Responsibilities

• Provide technical support to clients and our service desk team via face to face, phone, email, and remote assistance.
• Troubleshoot and resolve issues with our software products.
• Escalate complex issues to 3rd party external developers.
• Document all support activities in our ticketing system.
• Collaborate with our 3rd party development team to identify and resolve software bugs.
• Maintain up-to-date knowledge of our software products and related technologies.

Skills

Problem solving

Communication

Programming awareness

Relational databases

SaaS applications

Independent teamwork

Attention to detail

Job description

Bloor Homes is seeking an Application Support Specialist to join our Head Office in Measham. You will provide technical support to end-users, troubleshoot software applications, and collaborate with vendors and our in-house team to resolve issues.

The role includes 40% project work, a hybrid working arrangement, and a focus on maintaining high system availability for our business applications. A strong customer service mindset and proficiency with SaaS tools are essential.