MSP IT Technician — 2nd Line Support, Cambridge

SoCode Recruitment; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

SoCode Recruitment is seeking an IT Technician to join a dynamic MSP. The role involves delivering top-tier IT support, diagnosing issues, and maintaining client IT infrastructure to ensure smooth operations for a diverse client base.

The ideal candidate has experience in MSP or busy service desk settings, strong problem-solving skills, and a commitment to client satisfaction. Located in Cambridge, UK, candidates should be UK residents within commuting distance.

Qualifications

• Experience in MSP or busy service desk environment.
• Strong problem-solving skills with a focus on client satisfaction.

Responsibilities

• Provide technical support and issue resolution for clients.
• 365 Administration and troubleshooting, handling tickets.
• 2nd line support for Windows Server environments.

Skills

IT Support

Troubleshooting

Customer service

Tools

Windows Server

Microsoft 365

Ticketing Systems

Job description

SoCode Recruitment is seeking an IT Technician to join a dynamic MSP. The role involves delivering top-tier IT support, diagnosing issues, and maintaining client IT infrastructure to ensure smooth operations for a diverse client base.

The ideal candidate has experience in MSP or busy service desk settings, strong problem-solving skills, and a commitment to client satisfaction. Located in Cambridge, UK, candidates should be UK residents within commuting distance.