IT Technician

The Unite Group; North East; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Additional leave

Company events

Company pension

Eyecare vouchers

Sick pay scheme

Job summary

The Unite Group is seeking an IT Technician to deliver 1st/2nd line support and on-site IT installations for clients. You will manage remote queues and travel to customer sites for deployments, troubleshooting, and project work, including VoIP systems and hardware rollouts.

Friendly, customer-focused engineers who can work both independently and in a team are ideal. A driving license and strong communication skills are essential, with experience across MS365, server/desktop OS, and network

Qualifications

• 2+ years in a similar IT role.
• Proficient in IT support and customer service.
• Experience assisting with projects in office and on client sites.
• Strong fault finding and troubleshooting abilities.
• Capable of working independently and in a team.
• Excellent written and verbal communication.

Responsibilities

• Provide 1st/2nd line IT support via phone and ticketing system.
• Visit customer sites to assist with installations and upgrades.
• Handle hardware rollouts, migrations and VoIP deployments.
• Maintain accurate ticket notes and documentation.
• Ensure fault resolution aligns with client SLAs.

Skills

IT support

Project work

Troubleshooting

Independent worker

Communication skills

Documentation

Customer focus

MS365

Server OS

Desktop OS

VoIP

WAN/LAN

VLANs

UK Driving Licence

Education

A-Level or equivalent

MCSA/Desktop

MTA - Desktop/Server/Networks/Security

MCSA Server

ITIL/CompTIA/Cisco certs

Job description

IT Technician

The Unite Group are recruiting for an IT Technician, ideally with an MSP background, to join our highly reputable company. As an IT Technician you will handle 1st line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service.

The successful candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. A key part of the role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations.

The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout an IT support issue lifecycle from reporting to resolution. The successful candidate must have the ability to act both independently and as part of a team, and be able to manage their own time and workload to handle multiple IT support requests at the same time.

Experience and skills required

• At least 2 years experience working in a similar role
• . IT support
• . Assisting with any project work, in the office and on customer sites
• Excellent fault finding and troubleshooting skills
• Work independently and as part of a team with the ability to calmly interact with customers and escalation technical support issues to senior team members when required
• Excellent communication skills (written and oral)
• Detail focused and able to maintain accurate ticket notes and documentation
• A strong customer support focus
• Good and demonstrated knowledge of various Microsoft products and services (MS365, Server OS, Desktop OS)
• Good understanding of VoIP telephony
• Good understanding of WAN/LAN troubleshooting and VLANs
• Highly motivated to learn new skills to support our wide range of customer business & IT system
• Clean & Valid UK Driving License (required)

Desirable Skills

• Experience working for an MSP

Related Academic Studies

• MCSA Desktop
• MTA - Desktop, Cloud, Server, Networks and/or security
• MCSA Server
• Certifications in ITIL, CompTIA, Cisco, or other relevant field

Company Benefits

• 24 days annual leave plus Bank Holidays
• After 2 years service annual leave increases by 1 day per year up to 28 days
• Opportunities for professional development and certification
• Exposure to a diverse range of IT projects
• Competitive salary
• Eyecare vouchers and company sick pay scheme

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Technical support: 2 years (preferred)

Work Location: In person