MRO Storefront Administrator

Morson Edge; Stafford; Presencial; GBP 19.000 - 28.000; A tiempo parcial

Descripción de la vacante

Morson Edge is seeking a Storefront Administrator & Customer Service Representative for its Wolverhampton-based MRO Storefront team on a 6 month contract. You will perform high-volume administrative tasks, SAP data entry, order creation, and quotation setup to stabilise operations during a period of transformation.

Daily duties include inbox management, customer inquiries, and coordination with MRO repair sites to provide timely updates.

Formación

• Strong customer service mindset with professional communication.
• Experience in administrative, customer service, or operations support.
• Detail oriented with comfort in manual transactional tasks.
• Familiarity with SAP or similar ERP systems.

Responsabilidades

• Manage high-volume admin tasks supporting MRO Storefront operations.
• Monitor central inbox and perform SAP transactions for orders and quotations.
• Assist with quotation processes and customer communications.
• Coordinate with external MRO repair sites for inputs and updates.
• Maintain data accuracy in SAP and supporting systems.

Conocimientos

Customer service

Attention to detail

Structured process

Communication skills

Willingness to learn

Herramientas

SAP SD

Descripción del empleo

Storefront Administrator & Customer Service Representative; Wolverhampton; 6 month Contract; £17.00PH PAYE; Inside IR35

We are looking for a motivated and meticulous MRO Storefront Administrator & Customer Service Representative (CSR) to join our clients MRO Storefront team based in Wolverhampton during a period of significant transformation. This role, working within the aerospace sector will initially focus on supporting high-volume administrative and transactional activities required to stabilise and operate the current MRO Storefront, while progressively evolving into a customer-owned, end-to-end service role over time.

Currently the Storefront function manages a substantial amount of manual and administrative work, including central inbox management, SAP data entry, unit induction, quoting activities, and coordination with MRO repair sites. The successful candidate will play a key role in executing these activities accurately and efficiently, ensuring continuity of service for customers and Repair Operations.

Long-term the organisation will be looking to eliminate manual and low-value administrative work through process improvement, automation, and system enhancements, enabling the full Storefront team to transition to a customer-based operating model. each CSR to have ownership of a defined group of customers, managing the MRO process end-to-end.

Daily Duties

• Manage high-volume administrative tasks supporting MRO Storefront operations, including:
• Monitoring and managing the central Storefront inbox.
• Performing manual SAP transactions, including unit inductions, order creation, and quotation setup.
• Supporting the quotation process, including customer interactions and coordination with MRO repair sites.
• Respond to customer inquiries, providing accurate status updates and information.
• Coordinate closely with external MRO repair sites to gather technical, scheduling, and pricing inputs.
• Maintain accurate and complete data within SAP and supporting systems, ensuring traceability and compliance.
• Support order management, scheduling alignment, and customer communication across the repair lifecycle.
• Assist with invoice query resolution and turnback collection activities, escalating issues as required.
• Report operational issues through the Quality, Cost, Delivery, People, Safety (QCPC) process.
• Escalate complex customer or operational issues to the MRO Storefront Team Leader.

Evolving responsibilities (future-state objective)

• Transition toward dedicated customer ownership, managing a defined portfolio of customers.
• Take end-to-end responsibility for customer accounts, from induction through repair coordination to invoicing support.
• Proactively manage customer expectations, delivery commitments, and communication.
• Reduce reliance on manual work by adopting improved processes and automated solutions.
• Act as a knowledgeable and empowered customer interface, resolving issues independently within defined governance.
• Actively contribute to process standardisation, documentation, and continuous improvement initiatives.
• Support the Storefront Team Leader in embedding the customer-based operating model across the team.

Essential skills and experience required:

• Strong customer service mindset with clear, professional communication skills.
• Experience in an administrative, customer service, or operational support role within an Aftermarket, MRO, or service-driven environment.
• High attention to detail and comfort working with manual, transactional system activities.
• Working knowledge of SAP (Sales & Distribution modules preferred) or similar ERP systems.
• Ability to work in a structured, process-driven environment while adapting to change.
• Willingness to learn end-to-end MRO processes and progressively take on increased responsibility.

Desirable skills and experience:

• Exposure to aerospace MRO or defence-related environments.
• Understanding of quoting, invoicing, turnback management, or cash-collection processes.
• Awareness of export control requirements, including EUUs and export licences.
• Familiarity with Continuous Improvement or Lean principles.
• Aspiration to develop into a full customer-ownership role within a customer-based Storefront organisation.