Motor Claims Advisor – Evenings & Weekends

WNS; Ipswich; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Access to employee benefits and well‑g

Résumé du poste

WNS (Holdings) Limited is seeking a dedicated claims handler to deliver excellent customer service for motor insurance claims. You will handle FNOL calls, collect accurate incident details, and guide customers through the claim lifecycle with professionalism and empathy.

You will negotiate settlements within established authorities, maintain compliant records, and escalate complex cases as needed. The role requires flexibility to work varied shifts and participate in a 4-week training programme.

Qualifications

• Excellent communication and customer service skills.
• Ability to remain calm and empathetic in difficult situations.
• Strong attention to detail and accuracy.
• Good organisational and time management skills.
• Ability to make sound decisions within agreed processes.

Responsabilités

• Answer telephone calls and conclude conversations in line with WNS procedures.
• Handle inbound FNOL calls relating to motor insurance claims.
• Provide a calm, professional and reassuring experience to customers after an accident.
• Capture incident details accurately for liability decisions and settlements.
• Explain claim processes and manage customer expectations throughout the lifecycle.
• Prioritise workload and manage tasks within service levels.
• Negotiate settlements following company guidelines and authorities.
• Escalate complex or high-value cases when appropriate.
• Identify potential fraud indicators and raise concerns accordingly.
• Ensure compliance with FCA, data protection, and internal policies.
• Maintain records and complete administrative tasks including email updates.
• Proactively manage a portfolio of claims and keep files up to date.

Connaissances

Excellent communication

Customer service experience

Empathy

Attention to detail

Time management

Decision making

Calm under pressure

Description du poste

WNS (Holdings) Limited is seeking a dedicated claims handler to deliver excellent customer service for motor insurance claims. You will handle FNOL calls, collect accurate incident details, and guide customers through the claim lifecycle with professionalism and empathy.

You will negotiate settlements within established authorities, maintain compliant records, and escalate complex cases as needed. The role requires flexibility to work varied shifts and participate in a 4-week training programme.